Everlyne Chepkokei
@everlynechepkokei
Bilingual liaison and language assistant delivering high-impact support through French (C2) and IT-enabled customer care.
What I'm looking for
I’m a result-driven bilingual professional and language assistant focused on clear, conflict-resolving communication across French and English environments. With native-level French (C2) and professional English (C1), I help clients and internal teams move fast with accuracy and empathy.
In my Language Assistant / Bilingual Liaison role (Adele Program / French Ministry of Education), I manage daily administrative and operational inquiries, resolve cross-cultural issues, and reduce backlogs with structured guidance. I keep accurate documentation and data metrics in compliance with national standards, adapting smoothly to remote and hybrid reporting while working independently under minimal supervision.
Since 2016, I’ve also worked as a freelance educator & translator, managing a diverse portfolio of international clients and building tailored communication strategies. I configure remote learning architectures and digital tracking tools, troubleshoot user-end software installation and connectivity issues, and deliver highly accurate French/English translations that maximize user satisfaction and platform retention.
Experience
Work history, roles, and key accomplishments
Freelance Educator & Translator
Self Employed
Jan 2016 - Present (10 years 5 months)
Managed a portfolio of international clients by creating communication strategies to address user pain points and maintain strong client relationships. Provided remote education support and high-accuracy French/English translation, resolving end-user software installation and connectivity issues promptly.
Bilingual Liaison Assistant
French Ministry of Education
Jan 2024 - Apr 2026 (2 years 3 months)
Served as a bilingual point of contact, resolving cross-cultural administrative and operational inquiries in French and English. Maintained accurate documentation and data metrics in line with national standards while independently meeting high remote/hybrid reporting benchmarks.
Education
Degrees, certifications, and relevant coursework
Maseno University
Bachelor of Arts (Licence de Lettres), French with Information Technology
Activities and societies: Advanced French linguistics and literature; intercultural cross-border communications; system operations; applied computing; information networks.
Completed a Bachelor of Arts (Licence de Lettres) in French with Information Technology, covering advanced French linguistics and literature alongside applied computing and information networks.
Availability
Location
Authorized to work in
Job categories
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