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Everlyne Chepkokei

@everlynechepkokei

Bilingual liaison and language assistant delivering high-impact support through French (C2) and IT-enabled customer care.

Kenya
Message

What I'm looking for

I’m looking for a bilingual, remote-friendly role where I can deliver high-volume customer support, resolve critical issues, and maintain accurate documentation with strong IT troubleshooting—while working in a structured, compliance-focused environment.

I’m a result-driven bilingual professional and language assistant focused on clear, conflict-resolving communication across French and English environments. With native-level French (C2) and professional English (C1), I help clients and internal teams move fast with accuracy and empathy.

In my Language Assistant / Bilingual Liaison role (Adele Program / French Ministry of Education), I manage daily administrative and operational inquiries, resolve cross-cultural issues, and reduce backlogs with structured guidance. I keep accurate documentation and data metrics in compliance with national standards, adapting smoothly to remote and hybrid reporting while working independently under minimal supervision.

Since 2016, I’ve also worked as a freelance educator & translator, managing a diverse portfolio of international clients and building tailored communication strategies. I configure remote learning architectures and digital tracking tools, troubleshoot user-end software installation and connectivity issues, and deliver highly accurate French/English translations that maximize user satisfaction and platform retention.

Experience

Work history, roles, and key accomplishments

SE
Current

Freelance Educator & Translator

Self Employed

Jan 2016 - Present (10 years 5 months)

Managed a portfolio of international clients by creating communication strategies to address user pain points and maintain strong client relationships. Provided remote education support and high-accuracy French/English translation, resolving end-user software installation and connectivity issues promptly.

FE

Bilingual Liaison Assistant

French Ministry of Education

Jan 2024 - Apr 2026 (2 years 3 months)

Served as a bilingual point of contact, resolving cross-cultural administrative and operational inquiries in French and English. Maintained accurate documentation and data metrics in line with national standards while independently meeting high remote/hybrid reporting benchmarks.

Education

Degrees, certifications, and relevant coursework

Maseno University logoMU

Maseno University

Bachelor of Arts (Licence de Lettres), French with Information Technology

Activities and societies: Advanced French linguistics and literature; intercultural cross-border communications; system operations; applied computing; information networks.

Completed a Bachelor of Arts (Licence de Lettres) in French with Information Technology, covering advanced French linguistics and literature alongside applied computing and information networks.

Tech stack

Software and tools used professionally

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