Open to opportunities

Charles Guto

@charlesguto

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Customer-focused virtual assistant and finance professional with strong administration and sales expertise.

Kenya

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What I'm looking for

I seek a role where I can apply my administration, client support, and fintech-sales experience to improve operations, ensure compliance, and drive client satisfaction.

I am a business-mathematician with a BSc in Applied Statistics and Physics and a Diploma in Business Management, bringing a strong analytical foundation to customer care, administration, and financial services.

I have over a decade of experience across banking, fintech consultancy, and virtual assistance — delivering operational efficiency, compliance auditing, document management, marketing and sales of financial products, and client relationship management.

I consistently drive process improvements (including digital records and workflow centralization), meet sales targets, and support teams with clear communication and reliable administrative leadership.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

Minnesota Care Counselling Inc.

Dec 2018 - Present (6 years 9 months)

Oversee operational efficiency and compliance for housing stabilization and rental assistance programs, auditing case notes, managing documentation, and ensuring timely submissions to improve service accountability.

Case Management Documentation Management Auditing Airtable Google Workspace Slack Time Management Client Communication

Global Fintech Consultant

deVere Group

Nov 2020 - May 2021 (6 months)

Marketed and sold fintech products including crypto, savings plans, and multi-currency accounts, closing approximately $100,000 in business and advising clients on fintech app investment strategies.

Fintech Sales Cryptocurrency Account Management Remote Sales CRM Relationship Building Product Marketing

Credit Administrator

Equity Bank Limited

Jun 2010 - Nov 2018 (8 years 5 months)

Managed credit administration, filing over 100,000 records, maintained loan book accuracy using Finnacle, enforced strong-room controls, led inventory and vendor coordination, and supported branch credit operations.

Credit Administration Records Management Finnacle Inventory Management Vendor Relations Reporting Business Continuity Customer Service

Education

Degrees, certifications, and relevant coursework

The New Dimension College

Diploma in Business Management, Business Management

2017 - 2018

Completed a Diploma in Business Management focused on administration, customer care, and organizational practices.

Kenyatta University

Bachelor of Science, Applied Statistics and Physics

2006 - 2010

Completed a Bachelor of Science in Applied Statistics and Physics, gaining quantitative and analytical skills applicable to data-driven decision making.