susan bell

Enforced Standard Operating Procedures across departments, ensuring consistent organizational efficiency. Managed document filing systems for easy access and retrieval. Organized schedules and facilitated smooth communication between clients and the company. Delivered comprehensive reports to assist directors in decision-making and resource allocation.

Assisted in client recruitment and group training sessions on credit policies. Conducted loan application appraisals and ensured accurate client data management.

Managed customer inquiries, complaints, and account management, contributing to an increase in customer satisfaction. Collaborated with teams to achieve sales targets and maintained accurate records.

Responded to official emails and coordinated inter-departmental workflows. Created and managed an organized filing system, improving document accessibility.

Currently enrolled in a Virtual Assistant Course to enhance skills in administrative support and remote business functionality.

Currently pursuing a Google Data Analytics course to develop skills in data analysis and management.

Studied Mathematics and Economics, focusing on quantitative analysis and economic theory, which equipped me with strong analytical and problem-solving skills.

Completed the Kenya Certificate of Secondary Education, gaining foundational knowledge in various subjects including mathematics and sciences.