Open to opportunities

susan bell

@susanbell

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Proactive and organized professional with a background in Economics

Kenya

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What I'm looking for

Seeking a remote administrative role that leverages my skills in data management, process improvement, and customer relations to contribute to optimized business functionality.

I am a highly skilled and organized professional with a background in Economics, bringing over 5 years of experience in administration, office management, customer relations, and data management. I have a proven track record of managing daily operational tasks, coordinating schedules, and maintaining smooth communication across teams.

I am highly skilled in providing administrative support, improving processes, and ensuring efficient project execution. I am currently enhancing my skills through the ALX MasterCard Foundation Virtual Assistant Course, preparing to further contribute to optimized business functionality in a remote setting.

With a strong educational background in Mathematics and Economics, I possess excellent technical proficiencies in Microsoft Office Suite, Google Calendar, and data management and report generation. I am also proficient in productivity tools like Trello, Airtable, Canva, and WordPress.

Experience

Work history, roles, and key accomplishments

Current

Administrative Manager

Current

Rentstate Limited

Mar 2023 - Present (2 years 3 months)

Enforced Standard Operating Procedures across departments, ensuring consistent organizational efficiency. Managed document filing systems for easy access and retrieval. Organized schedules and facilitated smooth communication between clients and the company. Delivered comprehensive reports to assist directors in decision-making and resource allocation.

Microsoft Office Suite Reporting Process Improvement Written Communication

Volunteer Intern

ECLOF Kenya

Feb 2023 - Jun 2023 (4 months)

Assisted in client recruitment and group training sessions on credit policies. Conducted loan application appraisals and ensured accurate client data management.

Client Management Credit Data Management Written Communication

Customer Service Representative

BuyUSA

Oct 2018 - Jun 2022 (3 years 8 months)

Managed customer inquiries, complaints, and account management, contributing to an increase in customer satisfaction. Collaborated with teams to achieve sales targets and maintained accurate records.

Customer Service Sales Account Management Written Communication Collaboration

Office Administrator

Prodigy Auctioneers and Prodigy Commercial Assessors

Jan 2016 - Jan 2018 (2 years)

Responded to official emails and coordinated inter-departmental workflows. Created and managed an organized filing system, improving document accessibility.

Microsoft Office Suite Email Written Communication

Education

Degrees, certifications, and relevant coursework

ALX MasterCard Foundation

Virtual Assistance

Currently enrolled in a Virtual Assistant Course to enhance skills in administrative support and remote business functionality.

Coursera

Data Analytics

Currently pursuing a Google Data Analytics course to develop skills in data analysis and management.

University of Nairobi

Bachelor of Arts, Mathematics and Economics

2011 - 2015

Studied Mathematics and Economics, focusing on quantitative analysis and economic theory, which equipped me with strong analytical and problem-solving skills.