Looking for a job

Anna Park

@annapark

I build teams and processes from the ground up, focusing on simplicity, value, and iteration. I love developing people into leaders.

United States

Message

What I'm looking for

I'm looking to build and scale high-impact teams, develop leaders, and solve complex operational challenges in enterprise or regulated environments.

I’ve spent 15+ years building systems, teams, and products across enterprise SaaS, healthcare startups, and custom software delivery. I lead through strengths-based talent development, and I’ve designed operating models, hiring systems, competency rubrics, and planning tools that help people and delivery organizations scale.

Experience

Work history, roles, and key accomplishments

Current

Head of Regulated Services Delivery, Americas

Current

Qualtrics

Apr 2026 - Present (5 months)

Building a net-new Regulated Services Delivery practice for the Americas, leading 44 professionals across Healthcare, Financial Services, and Public Sector verticals. Defining team structure, operating model, delivery standards, and hiring roadmap from scratch.

Enterprise SaaS Implementation Buildout Capacity and Resource Planning Operational Analytics Playbook and Process Development Risk and Escalation Management Executive Communication Influence Across Functions Qualtrics Jira Confluence Microsoft 365 Excel Google Sheets

Senior Manager, CX Professional Services - Seattle

Qualtrics

Oct 2022 - Apr 2026 (3 years 6 months)

Led the Seattle CX Professional Services team, managing 2 direct manager reports and their teams. Achieved 98% customer retention rate and designed the resourcing and operations model for all of CX Americas.

Enterprise SaaS Implementation Capacity and Resource Planning Operational Analytics Playbook and Process Development Risk and Escalation Management CSAT NPS Optimization Executive Communication Influence Across Functions Qualtrics Jira Confluence Microsoft 365 Excel Google Sheets

Manager, CX Professional Services

Qualtrics

Jun 2019 - Oct 2022 (3 years 4 months)

Promoted into people management, leading a team delivering advanced Customer Experience (CX) program solutions for Qualtrics Enterprise clients. Mentored 7 female engineers and 4 new managers.

Co-Founder, Product & Operations

Stoq

Aug 2018 - Jun 2019 (10 months)

Co-founded an early-stage Voice AI venture for restaurant inventory management, leading product research, market validation, UI/UX design, workflow development, and all operational functions.

Product Management Voice AI UI UX Agile Scrum Customer Success

VP of Customer Success & Product Director

ORHub

Aug 2016 - Jul 2018 (1 year 11 months)

Joined as employee #3 at a medical SaaS startup, helping scale from concept to 2 major hospital clients and a 25+ person organization. Delivered $700,000+ in documented cost savings for first client.

Product Management Customer Success UI UX Agile Scrum Software Development

Senior Technical Manager

Pariveda Solutions

Oct 2014 - Jul 2016 (1 year 9 months)

Directed cross-functional teams of 6-12 developers building custom software solutions, improving B2B partner integration process through strategic redesign. Developed and delivered internal training programs.

Software Development Project Management Agile Scrum .NET Databases Training