Anna BAB
Open to opportunities

Anna B

@annalorenb

Experienced Manager with expertise in Hotel, Restaurant, and Customer Service Support.

Philippines

I am an action-oriented and results-driven Manager with experience in Hotel, Restaurant, Customer Service Support, Technical support, Store Operations, and Property Management. I am well-versed in planning and managing the overall objectives and goals of the company.

In my previous role as a Customer Care Agent at Trafilea Company, an Ecommerce Tech Group, I was responsible for answering and resolving advanced product technical support questions received from customers. I have a Bachelor of Science in International Hospitality - Hotel and Restaurant Administration from Lyceum of the Philippines University.

As a Property Manager at C.T.C. Commercial Building, I oversaw and took the lead in the supervision of the day-to-day management of the different businesses located inside the premises/compound of the company. I was in charge of ensuring that all business permits and licenses were secured and completed for compliance with the government. I also created and analyzed Business Proposals/Plans and Lease agreements/contracts, maintained orderliness and cleanliness of the working environment, and recommended initiatives to increase property value and satisfy tenant requirements.

Experience

Work history, roles, and key accomplishments

TC

Customer Care Agent

Trafilea Company

Responsible for answering and resolving advanced product technical-support questions received from customers. Maximized resources and tools, and well-trained in CRM (Zendesk, Shopify, Slack, Gmail, Loop, Netsuite, etc.) to support calls, chat, email, and other communication from users with inquiries regarding ID logins, account issues, order and shipment status, returns & exchanges, membership, an

CI

Property Manager

C.T.C. Commercial Building I

Overseeing and taking the lead in the supervision of the day-to-day management of the different businesses located inside the premises/compound of the company. Ensuring all business permits and licenses are secured and completed for compliance with the government. Creating and analyzing Business Proposals/Plans and Lease agreements/contracts.

Education

Degrees, certifications, and relevant coursework

Anna hasn't added their education

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Tech stack

Software and tools used professionally

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