Liadley Dianne Anclote
@liadleydianneanclote
Experienced Team Manager with a focus on customer support excellence.
What I'm looking for
I am a dedicated Team Manager with a strong background in customer support and technical assistance. With a degree in Communication from the University of the East, I graduated Cum Laude, which reflects my commitment to excellence. Over the years, I have honed my skills in managing teams, providing strategic direction, and ensuring high-quality service delivery.
In my recent role as a Senior Customer Support Representative at Brolly Labs, I led a team in addressing customer concerns through various channels, including email, social media, and phone support. My experience at Quantrics Enterprise Inc. and Foundever has equipped me with the ability to align team efforts with organizational goals, ensuring that we not only meet but exceed customer expectations. I thrive in dynamic environments and am passionate about fostering a collaborative team culture.
Experience
Work history, roles, and key accomplishments
Senior Customer Support Representative
Brolly Labs
Feb 2022 - Jan 2024 (1 year 11 months)
Provided international sales support and customer assistance through various channels including email, social media, and text messaging. Offered guidance and leadership to a team to achieve key results while aligning with different departments for staffing and delivery.
Team Manager
Foundever (formerly Sitel)
Jan 2018 - Jan 2022 (4 years)
Led a team providing international sales support and technical assistance over the phone. Responsible for guiding and instructing team members to achieve key results while coordinating with various departments for effective staffing and delivery.
Technical Support Representative
Transcom Worldwide
Dec 2017 - Mar 2018 (3 months)
Provided international support for technical issues over the phone. Assisted customers by troubleshooting problems and ensuring a high level of service.
Education
Degrees, certifications, and relevant coursework
Liadley Dianne hasn't added their education
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Availability
Location
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