Paul Cubid

I am a dedicated and results-driven professional with over nine years of experience in the BPO industry, specializing in customer service and team leadership. Throughout my career, I have successfully managed and led diverse teams, implementing process improvements that have consistently enhanced efficiency and customer satisfaction. My leadership roles have honed my ability to develop action plans, provide effective coaching, and foster a collaborative work environment. I am passionate about delivering exceptional customer experiences and continuously seeking opportunities for growth and improvement.

In my recent role as a Team Lead for TikTok Shop US at Foundever, I implemented strategies that resulted in a 15% increase in team efficiency. My previous experiences include reducing response times by 20% at Iopex Technologies and enhancing customer satisfaction at Open Access BPO through effective issue resolution. I hold certifications in AI-Powered Performance Ads, Mobile Experience, and Google Analytics, underscoring my commitment to staying at the forefront of industry trends.

I am now eager to bring my extensive experience and passion for customer service to a new challenge, where I can continue to drive success and contribute to a company’s growth.