Anna Komuhangi

Oversaw daily salon operations, supervised staff, handled customer complaints, and monitored service quality and stock levels.

Provided customer support via inbound calls, call-backs, Telegram, and email, resolving client issues and ensuring service quality.

Ensured availability of materials, supervised dispatch points, crosschecked invoices, and supported production processes.

Led staff to provide excellent client services, resolved complaints and conflicts, interviewed and hired staff, and maintained records.

Scheduled appointments, took minutes at meetings, handled office requirements, and supervised lower-level staff.

Acted as point of contact, screened calls, attended to visitors, scheduled activities, and took meeting minutes.

Pursued a Post Graduate Diploma in Public Administration, focusing on public sector management and governance.

Completed a Certificate in Child Protection, gaining knowledge in safeguarding children's rights and welfare.

Earned a Bachelor's Degree in Leadership and Governance, covering principles of leadership, governance structures, and organizational management.