Asasira Rosette
@asasirarosette
Agency Supervisor at PRUDENTIALASSURANCEUGANDALIMITED, with experience in consumer affairs, customer service, and administrative operations.
UgandaWhat I'm looking for
At PRUDENTIALASSURANCEUGANDALIMITED, I work as an Agency Supervisor. My earlier work in consumer affairs at Uganda Communications Commission included reviewing complaints and following up on consumer issues with telecom operators.
As Officer Consumer Affairs at Uganda Communications Commission, I helped formulate and implement call centre guidelines and policies, and prepared reports on call centre operations. I also supported consumer affairs outreaches and workshops.
Earlier, I worked as an Administrative Assistant /Receptionist at Uganda Communications Commission and as an Office Assistant attached to Minister's office at MinistryofInformationandCommunication. I handled correspondence, filing, visitors and office support, and hold a Bachelors of social work & social Administration from Uganda Christian University.
Experience
Work history, roles, and key accomplishments
Agency Supervisor
Prudential Assurance Uganda Limited
Jan 2019 - Present (7 years 8 months)
Recruiting, screening and training new agents. Analysing performance and drawing up action plans, ensuring agency regulation compliance, and resolving customer issues.
Officer Consumer Affairs
Uganda Communications Commission
Jan 2016 - Feb 2017 (1 year 1 month)
Received, reviewed and analysed complaints, supervised call centre operations, formulated guidelines, and conducted surveys to ensure service quality.
Administrative Assistant / Receptionist
Uganda Communications Commission
Jan 2013 - Dec 2015 (2 years 11 months)
Handled correspondence, prepared reports, managed filing systems, coordinated meetings, and operated the switchboard.
Office Assistant
Ministry of Information and Communication Technology
Dec 2008 - Dec 2013 (5 years)
Managed filing systems, handled confidential documents, managed petty cash, and provided administrative support to the Minister's office.
Education
Degrees, certifications, and relevant coursework
Uganda Christian University
Bachelor of Social Work and Social Administration, Social Work and Social Administration
2008 - 2011
Pursued a Bachelor of Social Work and Social Administration, gaining knowledge in social work practices and administrative principles.
Crane High School
Uganda Advanced Certificate of Education, General Studies
2004 - 2005
Completed the Uganda Advanced Certificate of Education, focusing on advanced secondary studies.
Noah's Ark Secondary School
Uganda Certificate of Education, General Studies
2000 - 2003
Completed the Uganda Certificate of Education, covering secondary school curriculum.
Burunga Primary School
Primary Leaving Examination, Primary Education
1999 - 2000
Completed the Primary Leaving Examination, marking the end of primary education.
Tech stack
Software and tools used professionally
Availability
Location
UgandaAuthorized to work in
Salary expectations
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