Looking for a job

Kevin Gandison

@kevingandison

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I deliver five-star guest service across high-volume hospitality, sales, and customer support operations.

Jamaica

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What I'm looking for

I'm looking to continue delivering high-quality customer service in hospitality, sales, or customer support, using my experience resolving issues, assisting guests, meeting targets, and supporting five-star service standards.

I've delivered guest service, sales, and customer support across five-star resorts and high-volume operations in Jamaica. At Royalton Blue Waters and Hideaway, I served guests across themed restaurants and supported seamless service for 150+ large-scale weddings and private dinners.

At Ibex Global, I resolve customer issues, explain information clearly, and use CRM and computer systems to meet targets. My front desk experience at Melia Braco Village includes reservations, payments, special requests, and resolving guest complaints to strengthen satisfaction and loyalty.

Experience

Work history, roles, and key accomplishments

Customer Service & Sales Representative

Ibex Global

Oct 2023 - Feb 2026 (2 years 4 months)

Provided excellent communication and problem-solving skills to resolve customer issues. Managed time to meet company targets and adapted to new systems and policies.

Communication Skills Problem Solving CRM Typing Email Handling Multitasking Time Management Attention To Detail

Restaurant and Banquet Server

Royalton Blue Waters and Hideaway

Jan 2021 - Oct 2025 (4 years 9 months)

Welcomed guests, took orders, and shared menu knowledge to ensure satisfaction. Executed service for over 150+ large-scale weddings and private dinners maintaining 5-star protocols.

Customer Service Menu Knowledge Fine Dining Event Services Multitasking

Front Desk Agent

Melia Braco Village

Apr 2018 - May 2020 (2 years 1 month)

Greeted guests, managed check-ins/check-outs, processed payments, and handled reservations. Resolved guest complaints with focus on satisfaction and brand loyalty.

Customer Service Reservations Payment Processing Cash Handling Problem Solving Communication Skills