Anna Grace Mosley

At 180 Medical, I supported patients with medical-supply deliveries through high-volume inbound and outbound calls, prescription verification, insurance verification, and account setup.

I helped patients identify suitable medical products, arranged samples, and explained provider guideline changes while handling technical support and online account assistance. I bring compassion and clear communication to every patient and customer interaction.

Previously, I provided online customer support for Discord communities, resolving technical support and moderation concerns through tickets, emails, and messages. I developed ticket escalation protocols for spaces with nearly 1 million users, trained others in moderation and support growth, and wrote guidelines and terms of service.

My customer-facing experience also includes Starbucks, Dunkin Donuts, and Culver's, where I trained teammates, managed inventory, handled orders, maintained safe environments, and focused on customer satisfaction.