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Anmol Dhillon
@anmoldhillon
Application support analyst focused on IAM, incident resolution, and UX improvements.
IndiaWhat I'm looking for
I am an application support analyst with 2.5+ years supporting enterprise and cloud-based applications, focused on reliable access, incident management, and improving user experience.
At CGI I supported 170+ applications across chat, email, calls and screen shares, resolved 400+ incidents annually within SLA, maintained a customer satisfaction score above 9.7, and led discipline-level escalation for cloud-based (OSDU) applications.
I build documentation, dashboards (SQL/spreadsheets), prototypes (Zapier workflows and an AI chatbot), and drive UX and process changes that reduced incorrect access requests by 20% and repeat issues by 10%.
Experience
Work history, roles, and key accomplishments
Application Support Analyst
CGI
May 2023 - Jan 2026 (2 years 8 months)
Provided technical support for 170+ enterprise and cloud applications, resolving 400+ incidents annually within SLA and maintaining a customer satisfaction score above 9.7; led escalation and IAM resolution for complex authentication and access issues.
Education
Degrees, certifications, and relevant coursework
Chandigarh University
Bachelor of Engineering, Petroleum Engineering
2018 - 2022
Grade: 7.70 CGPA
Completed a Bachelor of Engineering in Petroleum Engineering with a 7.70 CGPA, focusing on engineering fundamentals and industry-relevant technical skills.
Chandigarh University
Bachelors of Engineering, Petroleum Engineering
2018 - 2022
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
IndiaAuthorized to work in
Job categories
Technical Support EngineerIdentity And Access Management SpecialistIncident ManagerSite Reliability EngineerTechnical Support EngineerBusiness AnalystDevOps EngineerCloud Support EngineerKnowledge ManagerApplication Support SpecialistGlobal Applications Support AnalystApplications AnalystSupport AnalystApplication AnalystSenior Application Support Specialist
Skills
Problem SolvingApplication SupportITILCross Functional CollaborationCustomer ExperienceSQLPower BIMS OfficeDocumentationServiceNowConfluenceActive DirectoryGrafanaZapierAzure ADIncident ManagementUser Identity Access ManagementTroubleshootingRoot Cause AnalysisIdentity And Access ManagementEscalation ManagementTechnical DocumentationKnowledge Base SystemsCommunicationGmailJanRoot CauseScoreSSO
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