Deeptha PR

I’m a Cloud Technical Support Analyst who delivers enterprise application support with a strong focus on reliability, SLAs, and measurable uptime. In my current role at Accenture, I handle ServiceNow (INC/TASK/Change Requests) across priority levels, investigate and resolve incidents, support Office365 and Active Directory needs, and assist end-users with remote connect and escalations.

Previously at Capgemini, I supported Open Banking customer authentication applications by monitoring performance, troubleshooting production incidents, and coordinating with teams to minimize downtime. I also supported deployments and integrations involving Jenkins, Git, Docker, and Kubernetes, helped configure and maintain IAM solutions (ForgeRock), and worked with HashiCorp Vault and certificate management—while collaborating with Agile teams to deliver timely technical resolutions and status updates. I actively document solutions, analyze performance metrics to reduce repeat incidents, propose automation ideas (including streamlining ServiceNow), and mentor junior team members to improve guided learning and execution.