@tanmaynaik
IT support professional at Infosys BPM handling enterprise incidents, Azure AD access, and ServiceNow tickets.
IndiaAt Infosys BPM, I handle enterprise IT support through ServiceNow, investigating user and application issues, documenting findings, and escalating incidents when needed. I also support Azure AD user provisioning and access management, and investigate SharePoint-related issues.
I developed AttendEase, a class management application using Java, Spring Boot, Hibernate, MySQL, and REST APIs. I also developed TransVox, a web application using Python, Flask, React, and REST APIs.
Work history, roles, and key accomplishments
Infosys BPM
Nov 2025 - Present (1 year)
Handles enterprise IT support through ServiceNow, troubleshooting application and user issues, and supporting Azure AD activities including user provisioning and access management. Investigates incidents, documents findings, and escalates complex issues to appropriate teams.
Degrees, certifications, and relevant coursework
Bachelor of Engineering, Information Technology
2022 - 2025
Grade: 6.77/10
Bachelor of Engineering in Information Technology with a CGPA of 6.77/10.
Diploma, Computer Technology
2019 - 2022
Grade: 85.20%
Diploma in Computer Technology with 85.20%.
SSC, General
2018 - 2019
Grade: 74.80%
Completed SSC with 74.80%.
Certification, Full Stack Java Development
Certification in Full Stack Java Development.
Certification, Machine Learning
Certification in Machine Learning.
Certification, Python
Certification in Python.
Certification, Generative AI
Job simulation certification in Generative AI from BCGX.
Software and tools used professionally
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