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Ankit Singh

@ankitsingh55

Customer Support Representative at The Souled Store, resolving customer issues across calls, chats, and emails.

At The Souled Store, I handle customer queries across calls, chats, and emails, managing 70+ inbound calls daily across PAN India.

I coordinate with logistics, warehouse, and internal teams to resolve escalations, and make outbound calls to update customers and close open issues.

At Concentrix, I supported global customers, including UAE-based customers, across calls, chats, and emails. I assisted with troubleshooting, escalations, and ticket resolution through CRM platforms.

I use Freshdesk, Kapture, and Ozoental to document, track, and follow up on customer concerns through resolution.

Experience

Work history, roles, and key accomplishments

Current

Senior Customer Support Representative

Current

The Souled Store

Dec 2023 - Present (2 years 10 months)

Handle customer queries through calls, chats, and emails with accuracy and empathy. Manage 70+ inbound calls daily, coordinate with logistics and internal teams to resolve escalations, and conduct outbound calls to improve satisfaction.

Customer Support CRM Freshdesk Kapture Ozonetel Escalation Management Communication Skills Time Management

Customer Support Executive

Concentrix

Mar 2021 - Dec 2023 (2 years 9 months)

Supported global customers with professional and culturally adaptable service. Handled 90+ daily interactions across calls, chats, and emails, provided dedicated support to UAE-based customers, and assisted with troubleshooting and escalations through CRM platforms.

Customer Support CRM Freshdesk Kapture Ozonetel Troubleshooting Escalation Management Communication Skills