Loading...
Loading...
Himalayas
About usHimalayas PlusCommunityTech stackEmployee benefitsTerms and conditionsPrivacy policyContact usFor job seekers
Create your profileBrowse remote jobsDiscover remote companiesJob description keyword finderRemote work adviceCareer guidesJob application trackerAI resume builderResume examples and templatesAI cover letter generatorCover letter examplesAI headshot generatorAI interview prepInterview questions and answersAI interview answer generatorAI career coachFree resume builderResume summary generatorResume bullet points generatorResume skills section generator© 2025 Himalayas. All rights reserved. Built with Untitled UI. Logos provided by Logo.dev. Voice powered by Elevenlabs Grants
Join the remote work revolution
Join over 100,000 job seekers who get tailored alerts and access to top recruiters.
@benjohn
Dedicated professional with eight years of experience optimizing daily operations to improve custome
IndiaI am a dedicated professional with eight years of experience optimizing daily operations to improve customer experience. I have successfully managed staff, focusing on team development and performance enhancement. I have a proven track record in implementing process improvements that drive efficiency and service quality. I am committed to fostering a positive work environment that prioritizes customer satisfaction and operational excellence.
I have a strong background in relationship management, having worked with luxury real estate and hospitality companies. I have consistently delivered service excellence across departments, achieving high customer satisfaction on key performance indicators. I am skilled in analytics and reporting, with expertise in CRM software and technical support.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
Mayaland Homes
Aug 2022 - Present (3 years 3 months)
Enhanced customer experience by streamlining check-in/check-out processes, reducing wait time for over 500 guests annually.
Vianaar Homes Pvt. Ltd.
Aug 2020 - Aug 2022 (2 years)
Coordinated outreach to over 50-70 website visitors daily, implementing personalized follow-ups that increased client engagement by 40% and enhanced customer relationships.
Vianaar Homes Pvt Ltd
Dec 2014 - Aug 2020 (5 years 8 months)
Monitored response times for customer inquiries, enhancing satisfaction and support.
Mahindra Holidays & Resorts India
Jan 2018 - Feb 2020 (2 years 1 month)
Analyzed customers across India, enhancing client engagement through targeted outreach and multicultural sensitivity.
Browntape Technologies Pvt. Ltd.
Aug 2015 - Jan 2018 (2 years 5 months)
Monitored daily reports on key metrics through analytics and reporting, including inventory management, to identify growth opportunities and meet customer goals.
Degrees, certifications, and relevant coursework
SCBachelor of Computer Application, Computer Applications
2012 - 2015
Studied various aspects of computer applications, focusing on software development, database management, and programming languages. Developed skills in problem-solving and analytical thinking, preparing for a career in technology and customer support.
Computer Techniques
2010 - 2012
Completed higher secondary education with a focus on foundational computer techniques and general studies, laying the groundwork for further studies in computer applications.
Software and tools used professionally
IndiaYou can contact Ben and 90k+ other talented remote workers on Himalayas.
Message BenMayank Kumar
Customer Success Manager, Mool (Townhall Investment Adviser Pvt. Ltd.)
BSBalbir Singh
Senior Manager (Operations, Training, and Quality), IENERGIZER IT Services Pvt Ltd
UKUtsav Kaushik
Process Excellence Manager, Aliste Technologies Pvt Ltd
SHSukanta Hazra
Senior Customer Service Executive, Travelmeventures
Shiva Singh
Senior Customer Executive, Teleperformance for Vodafone UK
NKNAMAN KSHETRI
Senior Customer Service Associate, Amonex Technology PVT LTD
GMGlany M
Customer Experience Executive, Marq BPO Solutions
Anjali Karwa
Client Relationship Manager, Homelane
Ankit Sharma
Senior Representative, Concentrix Daksh India Pvt. Ltd
Ezhil Arasu
Sales and Service Consultant, Netambit Value First Services
