Open to opportunities

Ben John

@benjohn

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Dedicated professional with eight years of experience optimizing daily operations to improve custome

India

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What I'm looking for

I am looking for a challenging role that allows me to utilize my skills in customer experience, process improvement, and team development to drive business growth and customer satisfaction.

I am a dedicated professional with eight years of experience optimizing daily operations to improve customer experience. I have successfully managed staff, focusing on team development and performance enhancement. I have a proven track record in implementing process improvements that drive efficiency and service quality. I am committed to fostering a positive work environment that prioritizes customer satisfaction and operational excellence.

I have a strong background in relationship management, having worked with luxury real estate and hospitality companies. I have consistently delivered service excellence across departments, achieving high customer satisfaction on key performance indicators. I am skilled in analytics and reporting, with expertise in CRM software and technical support.

Experience

Work history, roles, and key accomplishments

Current

GUEST RELATION MANAGER

Current

Mayaland Homes

Aug 2022 - Present (2 years 10 months)

Enhanced customer experience by streamlining check-in/check-out processes, reducing wait time for over 500 guests annually.

Customer Experience CRM Software Problem Solving Customer Retention Technical Support

SCREENING MANAGER PRE - SALES

Vianaar Homes Pvt. Ltd.

Aug 2020 - Aug 2022 (2 years)

Coordinated outreach to over 50-70 website visitors daily, implementing personalized follow-ups that increased client engagement by 40% and enhanced customer relationships.

Client Engagement Process Improvement Customer Success CRM Software Sales Management

CUSTOMER SUPPORT ASSOCIATE (POST - SALES)

Vianaar Homes Pvt Ltd

Dec 2014 - Aug 2020 (5 years 8 months)

Monitored response times for customer inquiries, enhancing satisfaction and support.

Customer Support CRM Software Sales Management Finance

ONSITE SALES EXECUTIVE

Mahindra Holidays & Resorts India

Jan 2018 - Feb 2020 (2 years 1 month)

Analyzed customers across India, enhancing client engagement through targeted outreach and multicultural sensitivity.

Sales Management Client Engagement Product Knowledge Empathy

E-COMMERCE EXECUTIVE

Browntape Technologies Pvt. Ltd.

Aug 2015 - Jan 2018 (2 years 5 months)

Monitored daily reports on key metrics through analytics and reporting, including inventory management, to identify growth opportunities and meet customer goals.

Analytics Inventory Management Cross Selling Customer Success Technical Support

Education

Degrees, certifications, and relevant coursework

St. Xavier’s College

Bachelor of Computer Application, Computer Applications

2012 - 2015

Studied various aspects of computer applications, focusing on software development, database management, and programming languages. Developed skills in problem-solving and analytical thinking, preparing for a career in technology and customer support.

Saraswat Higher Secondary School

Computer Techniques

2010 - 2012

Completed higher secondary education with a focus on foundational computer techniques and general studies, laying the groundwork for further studies in computer applications.