Amal T
@amalt
I am a customer-focused airline operations specialist excelling in technical support and process improvement.
IndiaWhat I'm looking for
I am a customer-focused professional with three years of experience in airline operations and IT service delivery, providing real-time support across multiple channels.
I consistently achieve first-contact resolution for complex travel, booking, and VDI-based technical issues, troubleshooting Windows OS and connectivity problems while reducing repeat queries through targeted process improvements.
I collaborate with cross-functional teams, maintain compliance with quality and data-privacy guidelines, and thrive in fast-paced environments where multitasking and quick tool navigation are essential.
Experience
Work history, roles, and key accomplishments
Delivered multi-channel customer support for Aer Lingus via TCS, resolving complex travel, booking, and VDI-based technical issues and ensuring first-contact resolution. Collaborated on process improvements that reduced repeat queries and maintained compliance with quality and data-privacy standards.
Education
Degrees, certifications, and relevant coursework
SCMS School of Engineering and Technology
Bachelor of Technology, Electronics and Communication Engineering
2017 - 2021
Completed Bachelor of Technology in Electronics and Communication Engineering at SCMS School of Engineering and Technology from 2017 to 2021.
Availability
Location
IndiaAuthorized to work in
Job categories
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