Looking for a job

robin mathews

@robinmathews1

Message

I resolve customer issues across phone, email, and chat while improving service quality.

India

Message

What I'm looking for

I'm looking for a customer support role where I can resolve customer issues across phone, email, and chat, improve service quality, support teammates, and contribute to customer satisfaction and business growth.

I've supported Amazon customers across India, North America, and the UAE through phone, email, and chat, resolving billing, order, delivery, and account issues with accuracy and empathy.

As a Subject Matter Expert, I've guided Customer Service Associates in real time, delivered training and knowledge-sharing sessions, and monitored service quality, response times, and customer satisfaction metrics.

Earlier, I managed eBay and Amazon seller accounts, product listings, orders, inventory, returns, and customer feedback. I've also delivered data extraction and data-mining projects using Excel and Google Sheets while meeting tight deadlines.

Experience

Work history, roles, and key accomplishments

Virtual Customer Associate

Amazon

Mar 2018 - May 2026 (8 years 2 months)

Provided phone, email, and chat support for India, North America, and UAE regions, resolving billing, order, delivery, and account issues. Worked as a Subject Matter Expert, providing real-time support and training to agents to improve performance and service quality.

Customer Support Phone Support Email Support Live Chat CRM Problem Solving Subject Matter Expert Training Quality monitoring Cultural Sensitivity

Virtual Assistant

Intellus Limited

Jul 2016 - Oct 2017 (1 year 3 months)

Managed a furniture eBay store, handling listings, pricing, promotions, and inventory updates to improve performance. Provided customer service, processed orders, and managed Instagram for a clothing brand to increase visibility.

EBay Management Product Listing Pricing Inventory Management Customer Service Order Processing Instagram Management Social Media Marketing Analytics

Freelancer

Upwork

Oct 2014 - Jun 2016 (1 year 8 months)

Provided data extraction and data mining services for international clients, collecting and organizing large datasets from online sources. Delivered clean, structured data in Excel and Google Sheets while maintaining quality standards and meeting deadlines.

Data Extraction Data Mining Excel Google Sheets Data Accuracy Confidentiality

Administrative Assistant

MMF Infotech Technologies Private Limited

Jun 2013 - Oct 2014 (1 year 4 months)

Managed eBay and Amazon seller accounts for US-based clients, handling product listings, order processing, and inventory management. Monitored customer inquiries and feedback to maintain high seller ratings and ensure compliance with platform policies.

eBay Amazon Seller Central Product Listing Order Processing Inventory Management Customer Service Logistics Coordination