Sayyada Falak
@sayyadafalak
I review customer accounts, documentation, and backend cases with accuracy and confidentiality.
IndiaWhat I'm looking for
I've supported customer operations at Amazon, reviewing account details, analysing histories and documents, and making policy-based safelisting or restriction decisions. I maintained secure internal records while supporting backend operational workflows.
Previously at Teleperformance, I handled backend cases involving false charges, blocked accounts, and account corrections. I'm seeking a back-office role where I can contribute strong documentation, account review, data processing, and customer communication skills.
Experience
Work history, roles, and key accomplishments
Reviewed customer account details to identify blacklisted profiles and analyzed history and documents to safelist or restrict accounts based on policies. Ensured accuracy and security while making decisions and maintained internal records.
Handled backend customer cases including false charges, blocked accounts, and account corrections. Ensured proper documentation and timely updates in the system and delivered professional communication to support backend issue resolution.
Education
Degrees, certifications, and relevant coursework
H.V.P.S. Ramniranjan Jhunjhunwala College
Master's and Diploma, Dietetics
Grade: 60%
Completed Master's and Diploma in Dietetics with 60%.
S.I.E.S. Degree College
Bachelor of Science, Chemistry
Completed Bachelor of Science in Chemistry.
King Lord Junior College
Higher Secondary Certificate, Science
Grade: 57%
Completed HSC in Science with 57%.
King Lord English High School
Secondary School Certificate, General
Grade: 62.40%
Completed SSC with 62.40%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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