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anjali goyal

@anjaligoyal

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Detail-oriented payments and operations professional with 4.7 years in high-volume financial services.

India

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What I'm looking for

I seek a mid-level role in payments or operations where I can optimize workflows, lead investigations, collaborate cross-functionally, and drive SLA and accuracy improvements.

I am a detail-oriented operations professional with 4.7 years of experience in high-volume financial services, specializing in payment operations, transaction investigations, and customer support.

At Revolut, I oversaw integrations for global payment systems and processed 200+ high-value transactions daily with 99%+ accuracy, while reducing resolution time by 20% through cross-team coordination.

Previously at Deutsche Bank I directed 100+ payment investigations daily across SWIFT and SEPA formats, conducted due diligence on fraud-related cases, and documented process improvements that reduced manual errors by 15%.

I create and update SOPs, streamline reconciliation workflows, and collaborate with compliance, engineering, and support teams to improve tools and operational efficiency; I am committed to accurate, scalable operational support in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Payments Operations Lead

Revolut

Jun 2024 - Apr 2025 (10 months)

Oversaw integrations for global payment systems and processed 200+ high-value transactions daily with 99%+ accuracy, reducing resolution time by 20% through improved escalation coordination and SOPs.

Swift SEPA ACH Slack

Payment Processing Analyst

Deutsche Bank

Dec 2021 - Jun 2024 (2 years 6 months)

Investigated 100+ domestic and cross-border payments daily using CINQ, TLM and Galileo, ensured SLA compliance and improved procedures to reduce manual errors by 15% while maintaining 99% accuracy.

CINQ Galileo SWIFT (MT103 MT202)SEPA Compliance

Assistant Manager

ICICI Bank

Mar 2021 - Nov 2021 (8 months)

Supported end-of-month reconciliations and payroll documentation, handling 50+ customer queries weekly related to debit card disputes and chargebacks to ensure timely, compliant resolution.

Reconciliations Payroll Chargebacks Customer Service Financial Reporting Compliance

Research Executive Intern

Staffin Solutions LLP

Feb 2020 - Apr 2020 (2 months)

Managed financial records and supported payroll preparations and audits, contributing to accurate monthly reporting during the internship period.

Payroll Support Audit Reporting Data Entry Excel

Retail Operations Intern

Big Bazaar

May 2019 - Jun 2019 (1 month)

Recorded and reconciled 100+ daily transactions during peak season and assisted payroll processing for 50+ employees to support monthly reporting cycles.

Retail Operations Payroll Support Reporting Customer Service

Education

Degrees, certifications, and relevant coursework

IIS University

Master of Business Administration, Retail Management

Activities and societies: Projects: Customer Relationship Management in Hotel Industry; Impact of Visual Merchandising on Consumer Buying Behavior; A Study on Consumer Satisfaction at BigBazaar; Consumer Perception Towards Clubbing & Nightlife in Jaipur.

Master of Business Administration in Retail Management completed in 2020 with coursework and projects focused on retail operations, visual merchandising, and customer relationship management.