Punit User

I’m a finance and operations professional with 3 years of experience across capital markets and consumer fintech, including a year supporting Goldman Sachs’ Listed Derivatives (FCO) operations and two years in Google Pay customer operations at Genpact.

At Goldman Sachs, I supported daily trade lifecycle workflows from execution through settlement, performing position and cash reconciliation against exchange records and investigating breaks within defined SLA timelines. I validated trade data across feeds and booking systems to protect transaction integrity and improve reporting quality for senior stakeholders.

At Genpact for Google Pay, I handled high-volume inbound payment queries end-to-end—failed transactions, disputed charges, pending transactions, and refund requests—by querying internal databases and coordinating with banking and NPCI systems. I kept resolutions compliant with RBI guidelines and Google Pay process standards, documenting case notes carefully for audit and quality.

I thrive in fast-moving environments where accuracy, risk controls, and clear stakeholder communication matter. I also enjoy process improvement—identifying recurring discrepancy patterns and documenting structured resolution steps to help teams operate consistently under pressure.