Amir hussain
@amirhussain1
Payments operations professional at Tata Consultancy Services Ltd. who investigates transaction exceptions and built a cash-position analysis tracker.
IndiaWhat I'm looking for
At Tata Consultancy Services Ltd., I support UK and US retirement-pension clients across calls and written correspondence. I analyse account information, explain pension contributions and investment options, and escalate exceptions while maintaining service and documentation standards.
At JPMorgan Chase & Co., I reviewed transaction data for fraud patterns and risk indicators, investigated credit-card disputes, and managed escalations with complete case records.
For my Cash Position & Transaction Exception Analysis portfolio project, I built an Excel tracker to reconcile transactions, flag unmatched entries, and analyse exception trends. I also designed a Power BI dashboard concept for transaction volume, exception status, and cash-position reporting.
Experience
Work history, roles, and key accomplishments
Operates in a high-volume financial-services environment as a secondary contact for UK and US retirement-pension clients across calls and written correspondence. Analyzes customer and account information to resolve financial-services queries accurately while maintaining service quality, compliance, and documentation standards.
Assurance Intern
Shaktivel & Co. CA
Apr 2025 - Jun 2025 (2 months)
Maintained financial records and reconciliations and assisted with GST and TDS filing support. Reviewed accounting records for completeness and consistency and supported routine reconciliation activities.
Process Optimisation Intern
Heaven Homes Real Estate
Dec 2024 - Jan 2025 (1 month)
Analyzed commission structures and ROI and proposed process-automation improvements. Reviewed process steps and identified opportunities to improve operational efficiency and reduce manual effort.
Reviewed high-volume transaction data to identify fraud patterns, transaction anomalies, and financial-risk indicators across retail and business banking operations. Investigated credit-card disputes and business-banking service issues using structured problem-solving and transaction-level analysis.
Managed high-volume customer operations and escalations by analyzing account context, identifying service issues, and delivering appropriate resolutions. Used customer and service data to identify churn drivers and support data-backed process decisions.
Collection Associate
BYJU'S Ed-Tech
Feb 2021 - Dec 2021 (10 months)
Managed high-volume account follow-ups using CRM data, payment patterns, and account information to prioritize operational activity. Analyzed payment status and customer information to support recovery decisions and timely payment resolution.
Supported insurance operations through data validation, policy and claims review, documentation, and compliance checks. Reviewed customer and policy information for completeness and consistency.
Education
Degrees, certifications, and relevant coursework
Universal AI University
MBA, Business Administration
Pursuing an MBA with an expected completion in April 2026.
SEBI
SEBI Investor Awareness Program, Investor Awareness
2025 -
Participated in the SEBI Investor Awareness Program, ongoing from 2025 to 2027.
Dr. Lankapalli Bullayya College
B.Com, Commerce
Completed Bachelor of Commerce.
OxfordX
Financial Valuation Foundation, Finance
Completed the Financial Valuation Foundation course.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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