Open to opportunities

Shashank Raj

@shashankraj1

Message

Payments operations professional skilled in reconciliation, investigations, and SQL-based reporting.

India

Message

What I'm looking for

I seek a role in payments operations or financial operations where I can drive reconciliation automation, lead onboarding, and improve accuracy within a compliant, collaborative team.

I am a payments operations professional with multi-regional experience across APAC, EMEA and North America, focused on reconciliation, payment investigations and process automation. I have driven accuracy improvements, automated reconciliation tasks to reduce manual processing time by up to 30%, and supported high-value payment authorization and dispute resolution across banking and fintech environments.

I combine hands-on use of SQL, Excel (VLOOKUP) and reporting tools with subject-matter expertise in SWIFT payments, nostro reconciliation and payment partner onboarding. I have led onboarding projects, training and process optimization efforts that improved turnaround times and operational KPIs while ensuring regulatory and SOP compliance.

Experience

Work history, roles, and key accomplishments

Current

Payment Operations Associate

Current

Flywire

Jan 2024 - Present (1 year 9 months)

Performed payment operations for APAC, EMEA and North America, automated reconciliation reducing manual processing time by up to 30% and maintained 100% financial accuracy across profit accounts.

Payments Operations Reconciliations SQL Excel)Zendesk Automation Financial Reporting Excel

Senior Associate

NAB India

Jun 2023 - Dec 2023 (6 months)

Validated money market and FX trade details, authenticated SWIFT payments and SSIs, authorized high-value transactions and implemented controls to investigate and prevent missing funds.

Swift FX Validation SSIS Contrôles Investigation

Senior Analyst

NatWest

Oct 2021 - Jun 2023 (1 year 8 months)

Authorized high-value BACS/SEPA and other payments up to £100K, handled customer disputes, served as SME for payments and investigations and improved reconciliation workflows for the Ulster wind-down project.