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Asif User

@asifuser2

Operations specialist at Revolut India who reviewed transactions for potential fraud and supported customer onboarding compliance.

India

Message

At Revolut India, I screened customer onboarding records and reviewed financial transactions for potential fraud. I worked with risk and compliance teams to address anomalies and handled transaction-related inquiries.

At WMT Global India, I resolved payment disputes and fraud-related escalations, and conducted root-cause analysis on recurring issues. My experience also includes processing corporate actions and tax reporting at Equiniti, alongside work in merchant and sales operations.

Experience

Work history, roles, and key accomplishments

Transfer Agent CSR

Equiniti

Oct 2025 - Apr 2026 (6 months)

Served as a primary liaison between institutional clients and internal legal teams. Facilitated end-to-end processing of corporate actions and tax reporting, and managed a high-volume queue of financial records.

Corporate Actions Tax Reporting Financial Records Stakeholder Coordination Dispute Resolution

Analyst Operational Support

Revolut India

Jul 2024 - May 2025 (10 months)

Screened and evaluated new customer onboarding records to ensure legitimacy and compliance. Reviewed financial transactions for potential fraud and liaised with risk and compliance teams.

Onboarding Compliance Fraud Detection Transaction Monitoring Risk Analysis

Senior Resolution Co-ordinator

WMT Global India

Oct 2023 - Jun 2024 (8 months)

Resolved complex payment disputes and fraud-related escalations. Ensured timely clearing of dispute tickets and conducted root-cause analysis on recurring issues.

Chargebacks Fraud Escalations Root Cause Analysis Process Improvement Risk Management

Merchant Operations CSR

Groupon, Inc

Feb 2023 - Aug 2023 (6 months)

Handled live chat and email channels, resolving checkout, payment and account-related issues. Monitored merchant/customer interactions and gathered feedback for product optimization.

Customer Support Live Chat Email Support Payment Issue Troubleshooting Feedback Collection

Sales Operations CSR

Sitel Group

Apr 2022 - Nov 2022 (7 months)

Managed inbound and outbound communications for sales operations. Scheduled product demos and appointments for the sales team and built rapport with potential clients.

Sales Operations Inbound Calls Outbound Calls Appointment Scheduling Client Communication