Anjali diwaker
@anjalidiwaker
I onboard enterprise SaaS customers, configure technical setups, and accelerate product adoption.
IndiaWhat I'm looking for
At Telus Digital, I lead enterprise customer onboarding, including account setup, SSO configuration, metadata validation, certificate renewals, and platform implementation. My work reduced onboarding time by 25% and increased product adoption by 35%.
I partner with Product, Engineering, and Support teams to resolve critical customer issues, improve CRM integrations, and close implementation gaps. I’ve reduced resolution time by 30%, post-onboarding issues by 22%, and onboarding-related escalations by 40%.
Earlier at Telus Digital and Concentrix, I supported CSMs and clients, managed Zendesk and Workday profile processes, led triage meetings, trained new hires, and created troubleshooting workflows that improved service consistency.
Experience
Work history, roles, and key accomplishments
Technology Analyst 2
Telus Digital
Jun 2024 - Present (2 years 3 months)
Led onboarding for enterprise clients, including account setup, SSO configuration, metadata validation, certificate renewals, and platform implementation, reducing onboarding time by 25%. Conducted onboarding calls, platform training sessions, and product walkthroughs, accelerating product adoption by 35%.
Education
Degrees, certifications, and relevant coursework
University of Delhi
Bachelor of Arts, Political Science
Pursued a Bachelor of Arts in Political Science, graduating in 2021.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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