Open to opportunities

Gligorije User

@gligorijeuser

I lead customer service operations, improving processes, retention, and team performance through root-cause problem solving.

Serbia

Message

What I'm looking for

I'm looking for a customer service or operations leadership role where I can improve processes, develop teams, solve root-cause issues, strengthen retention, and deliver consistent customer experiences.

I've led remote customer service teams in the credit repair industry, coaching performance across productivity, quality, adherence, retention, and escalation handling. I turn recurring complaints and operational issues into clearer procedures, stronger ownership, and more consistent customer experiences.

Previously, I managed and coordinated a 30+ person team at Telekom Srbija, supporting regional operations, customer service, logistics, planning, and onsite issue resolution. I also provide audio-visual event support and Serbian–English simultaneous translation.

Experience

Work history, roles, and key accomplishments

Team Lead

Credit Repair Company

Jan 2023 - Sep 2026 (3 years 8 months)

Led and coached a remote customer service team in a credit repair environment, managing performance through KPIs and improving processes for retention and escalation handling.