Stefan Todorovic
@stefantodorovic
Remote customer support and operations professional focused on clear communication, reliable follow-through, and smoother client experiences.
SerbiaWhat I'm looking for
I’m a customer-facing support and operations professional with 15+ years of experience helping international clients clarify needs, solve problems, navigate tools and processes, and achieve reliable outcomes.
I’m Top Rated on Upwork with a 100% Job Success Score, 600+ completed projects, and 50+ repeat client relationships. I built that track record through clear written communication, structured problem-solving, strong ownership, and reliable follow-through until each request is resolved.
My strengths include client communication, customer support, project coordination, documentation, onboarding guidance, knowledge-base thinking, escalation readiness, and keeping multiple priorities organized in remote environments. I work independently while collaborating effectively across teams and workflows.
I am comfortable with Google Workspace, Microsoft Office, Slack-style collaboration, Notion-style documentation, AI productivity tools, and learning new software quickly. I am currently seeking remote opportunities in Customer Support, Software Support, Customer Success, Client Services, Operations, and Project Coordination.
Experience
Work history, roles, and key accomplishments
Provided email- and ticket-based support for a global digital marketplace, resolving customer inquiries related to accounts, orders, payments, activation, and products. Maintained accurate case records, clearly communicated next steps, and escalated complex cases with complete context.
Freelance Client Support
Independent / International Clients
Jan 2011 - Present (15 years 5 months)
Managed 600+ client engagements end-to-end, acting as the primary point of contact and translating issues into clear next steps. Built 50+ repeat client relationships through professional communication, accurate expectations, and thorough documentation until resolution.
Education
Degrees, certifications, and relevant coursework
SAE Institute Belgrade
BA, Audio Production
2009 - 2010
Completed a BA in Audio Production at SAE Institute Belgrade from 2009 to 2010.
Availability
Location
SerbiaAuthorized to work in
Social media
Job categories
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