Anita Onyinye
@anitaonyinye
I resolve customer requests, streamline support operations, and maintain accurate CRM records across service-driven teams.
NigeriaWhat I'm looking for
At ENY Consulting, I manage client enquiries, onboarding, CRM records, service follow-ups, Excel trackers, and process documentation to keep customer requests moving to resolution. Previously at GTEXT Holdings, I led daily customer support operations, coordinated escalations, prepared service reports, and supervised team workflows.
Across customer support, operations, and business support roles, I bring over four years of experience handling phone, email, and digital enquiries, documentation review, stakeholder communication, reporting, and cross-functional coordination. I use HubSpot, Zoho, Excel, SQL, and Power BI to maintain accurate information, track requests, and support practical process improvements.
Experience
Work history, roles, and key accomplishments
Business Support & Customer Success Specialist
ENY Consulting
Jun 2024 - Present (2 years 3 months)
Managed customer enquiries across multiple channels, supported client onboarding, maintained CRM records, and coordinated with internal teams to resolve issues. Developed reports and process documentation using Microsoft Excel.
Education
Degrees, certifications, and relevant coursework
University of Benin
Bachelor's Degree, Education / English Language
Pursued a Bachelor's degree in Education with a focus on English Language.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
Skills
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