I am looking for a remote Customer Service Representative position where I can provide exceptional customer support, solve problems efficiently, and contribute to a positive customer experience. I am eager to work with a collaborative team and continue growing my customer service and CRM skills.
Looking for a job
Anita Erhabor
@anitaerhabor
Customer Service Representative with 3+ years supporting customers via CRM tools, email, live chat, and phone.
NigeriaWhat I'm looking for
I’m a Customer Service Representative with 3+ years of experience delivering exceptional customer support and building strong customer relationships. I support customers across email, live chat, and phone, resolving inquiries efficiently while strengthening customer experience and retention through professional, customer-focused service.
In my current role, I manage 60–80 customer interactions daily while meeting SLAs and maintaining 95%+ CSAT. I’ve driven results like an 88–92% First Contact Resolution (FCR) rate, reduced ticket backlog by 25%, improved average response times by 20%, and de-escalated over 85% of complaints through empathy and solution-focused problem-solving. I also keep 98% accuracy in CRM documentation to ensure complete records and seamless collaboration across teams.
I previously delivered high-volume customer support at Frankie j international, handling service requests with strong time management and accurate CRM updates. I’m also trained through healthcare support roles as a Senior Healthcare Assistant and Social Care Worker, where I practiced direct patient/social care, accurate record-keeping, and therapeutic listening—skills I bring into a calm, responsible support style in fast-paced environments.
Experience
Work history, roles, and key accomplishments
Current
* Manage 60–80 customer interactions daily across phone, email, and live chat while consistently meeting service-level agreements (SLAs).
*Maintain a 95%+ Customer Satisfaction (CSAT) score by delivering timely, empathetic, and solution-focused support.
*Achieved an 88–92% First Contact Resolution (FCR) rate by accurately diagnosing customer issues and providing effective solutions during the init
Delivered exceptional customer support via phone, email, and live chat while maintaining a professional and empathetic approach.
• Resolved customer inquiries, complaints, and service requests promptly, achieving high levels of customer satisfaction.
• Managed customer records accurately using CRM systems and ensured timely follow-up on outstanding issues.
• Collaborated with internal teams to res
Customer service representative
frankiej international
Jun 2022 - Jun 2024 (2 years)
Delivered exceptional customer support via phone, email, and live chat. Resolved customer issues efficiently, processed orders, maintained accurate CRM records, and collaborated with internal teams to improve customer satisfaction. Consistently met service targets while building strong customer relationships.
Customer service representative
frankiej international
Jun 2022 - Jun 2024 (2 years)
Delivered exceptional customer support via phone, email, and live chat. Resolved customer issues efficiently, processed orders, maintained accurate CRM records, and collaborated with internal teams to improve customer satisfaction. Consistently met service targets while building strong customer relationships.
Over 3 years of experience as a healthcare assistant, providing care for both adults and children including those with physical and cognitive disabilities, mental health issues, and those in need of end-of-life care.
• Assisted Nurse in charge to provide emotional and physical support to vulnerable clients in the hospital
• Assessed clients' needs and created care plans tailored to their individu
• Worked with children and families in a social care setting.
• Conducted assessments and provided support to families experiencing difficulties.
• Worked collaboratively with other agencies, such as schools and health professionals, to provide a holistic approach to care.
• Advocated on behalf of clients and their families, ensuring their voices were heard.
• Offered palliative care
• Prepa
Education
Degrees, certifications, and relevant coursework
UB
University of Benin
Bachelor of Applied Science - BASc, Nursing Science
2021 - 2025
Availability
Looking for a job
Location
NigeriaAuthorized to work in
Salary expectations
20k-50k EUR
Job categories
Customer Service RepresentativeCustomer Service RepresentativeCustomer Support AgentCustomer SupportTechnical SupportCustomer ExperienceHealthcare AssistantSocial Services Care WorkCustomer Services RepresentativeCustomer Support RepresentativeCustomer Care RepresentativeCustomer Service AgentCustomer Service Associate
Skills
RemoteCRM ManagementCRM ToolsCustomer ServiceCustomer Relationship ManagementCustomer SupportTechnical SupportSupport ManagementCRM SystemsTicket ManagementCustomer ExperienceCustomer SatisfactionCustomer RetentionComplaint ResolutionProblem SolvingDe escalationFirst Contact ResolutionsCustomer Service SLA’SCustomer CommunicationsEmail SupportLive Chat SupportPhone SupportZendeskFreshdeskHubSpotSalesforce.ComZoho CRMMicrosoft OfficeGoogle WorkspaceCRM Documentation AccuracyCross Functional CollaborationMedication ManagementDirect Patient CareClinical MonitoringWound CareFirst aidPalliative CarePatient AdvocacyTherapeutic ListeningHome CareChildcareCaregivingEnhanceJanSAFeSalesforceScoreVitalFbs
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