Anindya Chowdhury
@anindyachowdhury
I improve customer operations through KPI analysis, process optimization, and data-driven insights.
IndiaWhat I'm looking for
At Amazon's International Process, I monitor AHT, CSAT, and FCR metrics while sustaining 95%+ operational efficiency. I use customer feedback and performance dashboards to identify improvement opportunities and support continuous service improvement.
Previously at Globiva, I managed high-volume inbound customer calls and service requests, maintaining 90%+ customer satisfaction scores. I also tracked KPIs to uphold performance benchmarks and quality standards.
I'm pursuing an MBA in Business Analytics and bring experience in data interpretation, trend analysis, Advanced Excel reporting, customer experience analysis, and Generative AI for business enhancement.
Experience
Work history, roles, and key accomplishments
Monitor and evaluate KPI metrics including AHT, CSAT, and FCR, sustaining 95%+ operational efficiency across international processes. Collaborate with team leads to identify process improvements and deliver data-driven insights to stakeholders.
Customer Service Associate
Globiva
Oct 2022 - Mar 2023 (5 months)
Managed high-volume inbound customer calls and service requests, consistently maintaining 90%+ customer satisfaction scores. Tracked and analyzed KPIs to uphold team performance benchmarks and ensure compliance with quality standards.
Education
Degrees, certifications, and relevant coursework
Amity University Online
Master of Business Administration, Business Analytics
Pursuing an MBA in Business Analytics, expected to complete in January 2026.
Indira Gandhi National Open University
Bachelor of Arts, Arts
Completed a Bachelor of Arts degree in 2023.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
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