Jaydeep Dafadar
@jaydeepdafadar
I improve customer operations, team performance, and service recovery across global Amazon markets.
IndiaWhat I'm looking for
At Amazon, I support customer operations across the US, Canada, UK, and India, resolving complex order, refund, return, payment, service, account, and escalation issues. I maintained CSAT above 90%, including a 93.7% score against an 85% benchmark, while helping reduce customer wait times by 20%.
I've led performance management, quality audits, coaching, and process-improvement initiatives for teams of 30+ associates, achieving an average team performance rating of 95% and improving associate performance by 30%. As a selected Subject Matter Expert, I use customer-experience analytics, root cause analysis, and operational reporting to strengthen quality, compliance, productivity, and service delivery.
Experience
Work history, roles, and key accomplishments
Managed customer contacts daily, resolving orders, refunds, returns, services, payments, and account issues. Achieved a 93.7% Customer Satisfaction (CSAT) score and reduced average handling time through process optimization.
Education
Degrees, certifications, and relevant coursework
Chandigarh University
Bachelor of Business Administration, Marketing and International Business
Pursuing a Bachelor of Business Administration with a focus on Marketing and International Business, expected completion in January 2027.
Loyola High School
Higher Secondary Certificate, General Studies
Grade: 87.0%
Completed Class XI with a score of 87.0%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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