daniel shushanth

I’m a customer service and operations professional who thrives on resolving complex issues quickly and with empathy. At Amazon, I handled orders, payments, and deliveries while helping drive a 20% reduction in repeat contacts.

I’m KPI-driven and comfortable in high-volume environments, consistently meeting or exceeding standards for Average Handle Time (AHT), Quality, and Productivity. I also acted as a Subject Matter Expert (SME) for new hires, guiding them on quality standards, scripts, compliance requirements, and customer handling best practices.

Previously at Edelweiss Financial Services Limited, I analyzed and validated customer applications to ensure compliance and improve decision accuracy. I collaborated with cross-functional teams to streamline underwriting workflows, improving process efficiency by 4% and reducing nearly 20% of manual touch points.

I started building a data and growth mindset through digital marketing work—optimizing website layout and functionality using Google Analytics, SEMrush, and Freshmarketer. As a marketing leader at AIESEC, I managed a team of 6 and built a lead generation and prioritization system to strengthen pipeline development.