Open to opportunities

Zoha Fatima

@zohafatima

Message

I turn operational data into accurate KPI reporting, process improvements, and better customer experiences.

India

Message

What I'm looking for

I'm looking for a Business Analyst role where I can use operational data, KPI reporting, stakeholder collaboration, and process improvement to support better business decisions and customer outcomes.

At Amazon Development Centre India, I analyze operational data for international sellers across Europe and North America, producing accurate KPI and performance reports that support marketplace decisions. I resolve more than 100 complex seller cases each week while meeting SLA, quality, and productivity targets.

Previously at Concentrix on the Amazon FLP process, I monitored customer operations, analyzed interaction trends, and created recurring Excel reports. I enjoy finding root causes, improving workflows, maintaining clear documentation, and helping cross-functional teams deliver better outcomes.

Experience

Work history, roles, and key accomplishments

Current

Senior Associate (Business Analyst)

Current

Amazon Development Centre India

May 2022 - Present (4 years 4 months)

Analyzed operational data for international sellers across Europe and North America, supporting business decisions and marketplace operations. Prepared weekly and monthly performance reports, tracking KPIs, productivity, service quality, and operational trends with 100% reporting accuracy.

Data Analysis KPI Reporting Pivot Tables XLOOKUP Power Query Root Cause Analysis Documentation Operational Excellence Stakeholder Management Business Process Improvement

Operations Representative (Business Analysis)

Concentrix India

May 2021 - May 2022 (1 year)

Managed customer operations through chat and email while maintaining high CSAT and quality metrics. Prepared daily, weekly, and monthly business reports using Microsoft Excel to monitor operational performance.