Looking for a job

Udaya Sree Nurukurthi

@udayasreenurukurthi

Message

I turn operational data into accurate dashboards, insights, and process improvements.

India

Message

What I'm looking for

I'm seeking a Data Analyst role where I can use data analysis and process improvement skills to build data warehouses, analytical dashboards, and ML capabilities that support customer needs.

I've supported Amazon Customer Service Operations through quality evaluations, report validation, and documentation that improved compliance accuracy by 20%.

My work combines SQL, Python, Excel, Power BI, and Tableau to clean and validate data, track KPIs, and identify recurring workflow issues. I also reduced recurring process errors by 25% through data validation and root-cause analysis.

I've built Sales Performance and Customer Service Analytics dashboards, translating reporting requirements into actionable insights on business performance, SLA adherence, and case resolution.

Experience

Work history, roles, and key accomplishments

Current

Quality Analyst - CS Ops

Current

Amazon

Mar 2025 - Present (1 year 6 months)

Conducted quality evaluations across operational workflows to ensure accuracy, consistency, and compliance. Enhanced compliance accuracy by 20% through detailed quality checks and process reviews.

Quality Assurance Data Validation Reporting Documentation Process Improvement

Customer Service Associate

Amazon

May 2023 - Feb 2024 (9 months)

Managed and reviewed customer service cases while maintaining SLA compliance and operational accuracy. Increased workflow efficiency by 20% through optimized tracking and documentation processes.

Customer Service SLA Compliance Process Improvement Documentation