Open to opportunities

Anindita Biswas

@aninditabiswas

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Dynamic leader with a proven record in customer service excellence.

United States

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What I'm looking for

I am looking for a role that values customer satisfaction and team development.

I am a dynamic and accomplished professional with a strong focus on delivering high performance and exceptional business results. My experience spans various roles in customer service and management, where I have consistently demonstrated my ability to lead teams effectively and enhance customer satisfaction. I thrive in fast-paced environments and take pride in my adaptability and quick learning capabilities.

Throughout my career, I have successfully managed critical situations and led high-performing teams to achieve operational excellence. My tenure at Walmart as a Front End Team Lead has honed my skills in team management and customer service, ensuring that every customer interaction is enriching and satisfactory. Additionally, my experience as a Store Manager at Walgreens allowed me to implement strategic initiatives that significantly improved business performance and customer experience.

As the owner and designer of Bonediana, I have embraced my creative side, operating an online designer studio that showcases my unique designs. My journey in the fashion industry, coupled with my strong leadership and people management skills, positions me as a valuable asset to any organization looking to enhance their customer service and operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Front End Team Lead

Current

Walmart

Dec 2024 - Present (6 months)

Ensured highest level of customer satisfaction. Led a high-performance team to successfully manage daily business operations. Effectively handled store operations including beginning and closing.

Customer Service Team Management Financial Management Leadership

Pharmacy Tech

CVS Pharmacy

Sep 2024 - Nov 2024 (2 months)

Managed day-to-day operations of the pharmacy. Utilized Pharmacy Tech Certificate to ensure compliance and efficient service.

Pharmacy Operations Customer Service Inventory Management

Owner and Designer

Bonediana

Dec 2023 - Aug 2024 (8 months)

Operated an online designer studio, creating unique designs. Managed all aspects of the business from creation to sales.

Fashion Design Marketing Sales Business Management Product Development

Store Manager

Walgreens

Dec 2021 - Dec 2023 (2 years)

Monitored and enhanced customer service in both retail and pharmacy sectors. Managed comprehensive store operations, including inventory, finances, and compliance. Analyzed financial data, developed sales strategies, and implemented cost-control measures.

Customer Experience Business Performance Management People Management Financial Analysis Sales Strategies Inventory Management

Team Lead / Member of Management

Walmart

Jan 2021 - Sep 2021 (8 months)

Led and developed a cohesive team, fostering strong customer relationships. Successfully contributed to business goals by leading and developing strong relationships between customers and associates. Conducted recruitment, training, and performance evaluations.

Team Leadership Business Development Performance Management Recruitment Coaching

Stylist

Macy's

May 2018 - Aug 2018 (3 months)

Understood customer needs and expectations, recommending the right products and brands. Successfully achieved monthly sales targets. Managed opening and closing responsibilities.

Customer Service Sales Product Knowledge

Designer

Boutique

Mar 2009 - Apr 2016 (7 years 1 month)

Ran a designer studio boutique and workshop with over 30 employees. Responsibilities included designing, custom-making clothes and accessories, manufacturing, marketing, and sales. The role involved significant creativity and business development.

Fashion Design Boutique Management Manufacturing Marketing Sales Business Development Team Leadership

Education

Degrees, certifications, and relevant coursework

Ruchi’s Institute of Fashion Design

Diploma, Fashion Design

Completed a diploma program focusing on the principles and practices of fashion design. Gained practical skills in garment construction, textile knowledge, and design aesthetics.

Ruchi’s Institute of Fashion Design

Diploma, Textile Design

Undertook a diploma program specializing in textile design. Developed expertise in fabric patterns, material properties, and textile manufacturing processes.

Allahabad University

Bachelor of Arts (B.A.), Education, Psychology, Ancient History, Literature

Pursued a Bachelor of Arts degree with a multidisciplinary focus. Studied core concepts across education, psychology, ancient history, and literature.