Open to opportunities

Madeline Augustyn

@madelineaugustyn

Message

Results-driven assistant manager with expertise in customer engagement.

United States

Message

What I'm looking for

I am seeking a role that allows me to leverage my leadership skills and enhance customer experiences while fostering a collaborative team environment.

I am a dedicated professional with a strong background in customer service and team leadership. My experience as an Assistant Studio Manager at Orangetheory Fitness has honed my skills in tracking performance metrics, enhancing customer engagement, and driving sales. I take pride in being the highest seller among staff, consistently exceeding membership sales expectations through targeted marketing strategies.

Throughout my career, I have developed a passion for building strong relationships with clients and team members alike. My roles at Altar’d State and Target have equipped me with the ability to analyze customer feedback and sales data to create innovative merchandising strategies. I believe in fostering a positive work environment that encourages collaboration and growth, ensuring compliance with company guidelines while promoting best practices.

Experience

Work history, roles, and key accomplishments

Assistant Studio Manager

Orangetheory Fitness

May 2022 - Jan 2025 (2 years 8 months)

Conducted monthly employee check-ins, tracked daily revenue and key metrics in Excel, and consistently exceeded membership sales goals through targeted marketing and enhanced customer engagement. Ensured compliance with company guidelines, promoted best practices, and worked directly with clients to monitor satisfaction and address concerns.

Leadership Customer Service Team Building Communication Microsoft Excel

Guest Lead and Keyholder

Altar’d State

Aug 2021 - May 2022 (9 months)

Conducted monthly employee check-ins providing feedback and mentorship to improve performance. Developed strong guest relationships leading to repeat business and increased sales through tailored recommendations. Oversaw daily cash handling procedures and conducted regular inventory assessments to optimize stock levels based on sales trends.

Mentorship Sales Customer Satisfaction Inventory Management Compliance

Style Consultant

Target

Aug 2018 - Aug 2021 (3 years)

Greeted guests and provided service while managing multiple tasks to ensure a welcoming atmosphere and maintain daily business operations. Analyzed customer feedback and sales data to develop innovative merchandising strategies that enhanced customer experience and maximized sales.

Customer Service Multitasking Business Operations Data Analysis Merchandise Sales Maximization

Beauty Advisor Lead

Kohl’s

Jun 2013 - May 2018 (4 years 11 months)

Participated in specialized training for the updated beauty section and consistently won monthly product challenges through exceptional customer engagement and product knowledge. Maintained up-to-date knowledge of beauty trends to provide informed recommendations and collaborated with management on best practices for compliance and customer engagement.

Product Knowledge Customer Engagement Customer Service Regulatory Compliance Collaboration