Madeline Augustyn
@madelineaugustyn
Results-driven assistant manager with expertise in customer engagement.
What I'm looking for
I am a dedicated professional with a strong background in customer service and team leadership. My experience as an Assistant Studio Manager at Orangetheory Fitness has honed my skills in tracking performance metrics, enhancing customer engagement, and driving sales. I take pride in being the highest seller among staff, consistently exceeding membership sales expectations through targeted marketing strategies.
Throughout my career, I have developed a passion for building strong relationships with clients and team members alike. My roles at Altar’d State and Target have equipped me with the ability to analyze customer feedback and sales data to create innovative merchandising strategies. I believe in fostering a positive work environment that encourages collaboration and growth, ensuring compliance with company guidelines while promoting best practices.
Experience
Work history, roles, and key accomplishments
Assistant Studio Manager
Orangetheory Fitness
May 2022 - Jan 2025 (2 years 8 months)
Conducted monthly employee check-ins, tracked daily revenue and key metrics in Excel, and consistently exceeded membership sales goals through targeted marketing and enhanced customer engagement. Ensured compliance with company guidelines, promoted best practices, and worked directly with clients to monitor satisfaction and address concerns.
Guest Lead and Keyholder
Altar’d State
Aug 2021 - May 2022 (9 months)
Conducted monthly employee check-ins providing feedback and mentorship to improve performance. Developed strong guest relationships leading to repeat business and increased sales through tailored recommendations. Oversaw daily cash handling procedures and conducted regular inventory assessments to optimize stock levels based on sales trends.
Style Consultant
Target
Aug 2018 - Aug 2021 (3 years)
Greeted guests and provided service while managing multiple tasks to ensure a welcoming atmosphere and maintain daily business operations. Analyzed customer feedback and sales data to develop innovative merchandising strategies that enhanced customer experience and maximized sales.
Beauty Advisor Lead
Kohl’s
Jun 2013 - May 2018 (4 years 11 months)
Participated in specialized training for the updated beauty section and consistently won monthly product challenges through exceptional customer engagement and product knowledge. Maintained up-to-date knowledge of beauty trends to provide informed recommendations and collaborated with management on best practices for compliance and customer engagement.
Education
Degrees, certifications, and relevant coursework
G Skin & Beauty
Esthetics Certificate, Esthetics
2021 - 2021
College of DuPage
Associate of the Arts Degree
2013 - 2020
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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