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Anightress Lewis

@anightresslewis

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Customer service representative specializing in healthcare scheduling and technical troubleshooting.

United States

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What I'm looking for

I’m looking for a healthcare-focused customer service role where I can handle appointment scheduling, patient communication, and technical troubleshooting—while using my attention to detail to support accurate documentation and smooth day-to-day operations.

I’m a diligent customer service representative with 4+ years of experience in technical troubleshooting and appointment scheduling within the healthcare sector. I focus on enhancing patient communication, ensuring timely follow-ups, and maintaining accurate documentation that helps improve service delivery and satisfaction.

In my roles, I’ve supported healthcare teams by scheduling and coordinating visits, communicating patients’ treatment progress, and assisting with clinic tasks like preparing records and treatment rooms. I also bring practical technical support experience from troubleshooting door bells, apps, camera, and CCTV systems, along with detail-oriented work in medical billing, claims processing, and data entry.

Experience

Work history, roles, and key accomplishments

Orthodontist Assistant

Smile Design Studio / Vicksburg Orthodontist

Mar 2024 - Jan 2026 (1 year 10 months)

Assisted the orthodontist with patient care, including taking and developing X-rays, preparing treatment rooms, and sterilizing instruments. Maintained accurate treatment documentation, scheduled follow-up appointments, and communicated patients' treatment progress and questions.

Appointment Scheduling Patient Communication

Caregiver

Open Heart Senior Home Care

Dec 2023 - Mar 2024 (3 months)

Provided in-home support to assist clients with activities of daily living while promoting independence and quality of life. Managed housekeeping, errands, meal preparation, grooming/dressing guidance, grocery shopping, and medication reminders.

Light Housekeeping Errands Medication Reminders Grocery

Customer Service Representative

ADT

May 2019 - Jan 2023 (3 years 8 months)

Troubleshot doorbells, apps, cameras, and CCTV systems while handling data entry and customer inquiries. Scheduled virtual and regular appointments and coordinated follow-ups to ensure timely service.

Technical Troubleshooting Data Entry Appointment Scheduling Customer Service