Looking for a job

Jaimelee Thomas

@jaimeleethomas

Message

I deliver empathetic, high-volume customer support across healthcare, travel, and technical services.

United States

Message

What I'm looking for

I'm looking for a customer support role where I can deliver empathetic, accurate service, manage high-volume interactions, and use my healthcare, scheduling, account-management, and technical support experience.

I support healthcare members at MTM Health, handling 60–80 inbound and outbound calls daily, scheduling medical and non-medical transportation, and resolving service inquiries while maintaining HIPAA compliance.

I've also managed dental office operations at LV Dental and provided remote reservation, healthcare, pharmacy, tax, and home-security technical support. I bring hands-on experience with scheduling, billing, account management, technical troubleshooting, staff training, and performance-driven customer care.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

MTM Health Inc

Jan 2025 - Present (1 year 9 months)

Provide empathetic, professional support to assist members in accessing healthcare-related services. Handle 60–80 high-volume inbound/outbound calls per day, schedule medical/non-medical transportation, and maintain HIPAA compliance.

Customer Service High Volume Call Handling Scheduling HIPAA compliance Multitasking CRM Systems

Dental Assistant / Treatment Coordinator / Office Manager

LV Dental

Jan 2023 - Jan 2025 (2 years)

Managed daily dental office operations, scheduling, billing, and inventory. Chairside assisted with fillings, extractions, root canals, crown prep, and exams, and educated 30+ patients weekly on oral hygiene and post-op care.

Dental Assisting Treatment Coordination Office Management Scheduling Billing Inventory Management Digital X Ray Sterilization HIPAA compliance Patient Education Corporate Trainer

Timeshare Owner's Reservation Agent

Travel + Leisure Co.

Jan 2022 - Jan 2023 (1 year)

Assisted owners with reservations, upgrades, and account inquiries. Resolved booking conflicts and overbooked property issues, and educated members on online account navigation and travel benefits.

Reservations Customer Service Conflict Resolution Account Management Travel Perks

Customer Service Representative 1

C3 Connections

Jan 2020 - Jan 2022 (2 years)

Supported healthcare, mail order pharmacies, and tax service support lines. Verified member eligibility, benefits, and personal information, scheduled appointments, and processed credit card and ACH payments.

Customer Service Healthcare Support Eligibility Verification Appointment Scheduling Payment Processing CRM Systems HIPAA compliance

Customer Technical Support Representative

Vivint Home Security

Jan 2017 - Jan 2020 (3 years)

Provided technical troubleshooting for home security systems. Assisted with billing, account updates, and device support, utilizing VMware, Okta, and Avaya softphone system apps.

Technical Troubleshooting Billing Account Management VMWare Okta Avaya