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Aniefiok Willie

@aniefiokwillie

Message

IT Support Specialist delivering reliable end-user support and systems troubleshooting.

Nigeria

Message

What I'm looking for

I seek a hands-on IT support role where I can resolve end-user issues, contribute to SOPs/KB, grow technical skills, and pursue certification in a collaborative, customer-focused team.

I am a detail-oriented IT Support Specialist with hands-on experience providing Tier 1 technical assistance, troubleshooting hardware and software issues, and supporting end users in fast-paced environments. I consistently achieve high first-contact resolution rates, document incidents to improve knowledge bases, and manage user accounts and devices using Windows, Active Directory, and common ticketing systems.

My background includes building virtual help desk labs, configuring Windows Server Active Directory, designing small office networks, and creating SOPs and knowledge-base content to speed resolution. I bring strong communication, time-management, and customer-first problem-solving skills, and I am pursuing further industry certifications to expand my technical expertise.

Experience

Work history, roles, and key accomplishments

Current

IT Support Specialist

Current

Gaotek

Jan 2024 - Present (2 years 1 month)

Provided Tier 1 technical support to 50+ users, achieving a 90% first-contact resolution rate by diagnosing and resolving hardware, software, and connectivity issues and maintaining workstations and peripherals.

Active Directory TCP IP DNS DHCP Ticketing Systems

Education

Degrees, certifications, and relevant coursework

University of the People

Bachelor of Science, Computer Science

Activities and societies: Completed projects and labs in IT help desk, Windows Server Active Directory, small office networking, endpoint security, and SOP creation.

Completed a Bachelor of Science in Computer Science focusing on foundational computing concepts and practical IT skills.