Open to opportunities

Aniah Harris

@aniahharris

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Dedicated professional with strong guest service and analytical skills.

United States

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What I'm looking for

I am seeking a role that values strong guest service and analytical skills, with opportunities for growth and development.

I am a hardworking individual with a strong motivation to accomplish organizational goals and achieve desired results. My experience spans various roles in the hospitality industry, where I honed my skills in guest service, multitasking, and effective communication. As a Host and Bartender at Kanvas Sports & Social, I excelled in providing excellent guest service, managing seating efficiently, and ensuring timely service.

Currently, I work as a Collateral Deficiency / Specialist II at Pennymac, where I verify policies and assist with the collateral file recovery process. My background in mortgages and lending has equipped me with strong analytical and research skills, allowing me to ensure compliance with risk policies and optimize collateral efficiency. I thrive in high-pressure environments and am committed to delivering exceptional results.

Experience

Work history, roles, and key accomplishments

Current

Collateral Deficiency / Specialist II

Current

Pennymac

Mar 2023 - Present (2 years 5 months)

Verify policies and assist with the collateral file recovery process. Ensure collateral-backed loans meet regulatory and company requirements, and log, research, and make necessary adjustments to invoicing ledgers for dollar returns.

Collateral Management Regulatory Compliance Data Analysis Mortgage Lending Invoicing Financial Services Process Improvement Problem Solving

Host, Bartender

Kanvas Sports & Social

Jun 2024 - Nov 2024 (5 months)

Provided excellent guest service, managed seating and table turnover efficiently, and accurately quoted wait times as a Host. As a Bartender, I delivered professional guest service, crafted accurate and tasty drinks, maintained a clean bar, and adhered to TABC guidelines.

Guest Service Bartending Table Management Customer Service Food Safety Communication Teamwork Time Management Problem Solving

Server

Buffalo Wild Wings

Aug 2022 - Jun 2024 (1 year 10 months)

Provided excellent guest service, ensured timely delivery of hot food, and accurately completed cash and card transactions. Maintained a high level of customer satisfaction in a fast-paced environment.

Guest Service Food Running Customer Service Teamwork Communication Time Management Problem Solving

Server, Service Professional

Longhorn Steakhouse

Sep 2021 - Aug 2022 (11 months)

Delivered excellent guest service, ran hot food, and completed cash and card transactions as a Server. As a Service Professional, I handled guest complaints, managed the expo window, and assisted with seating and wait times.

Guest Service Food Service Team Leadership Communication Problem Solving Time Management Training

Cashier, Manager

Little Caesars

Nov 2016 - Jun 2019 (2 years 7 months)

Provided guest service, prepared food, and managed transactions on the register. Additionally, I created employee schedules, performed cash counts, and handled store closing procedures.

Guest Service Food Preparation Inventory Management Team Leadership Problem Solving Time Management