Jhonatan Hernandez

Supported residential and commercial real estate sales and client relationships across multiple companies since 2018. Consistently contributed to multi-million-dollar production while balancing individual sales performance and client service.

Led high-volume 60 day delinquency operations for mortgage accounts, directing a 50-person department including 5 supervisors. Directed collection strategies, managed escalations, and ensured compliance with FHA, investor, and regulatory servicing requirements.

Managed a team of 10 to 12 agents supporting Single Point of Contact operations, collections, borrower retention, and loss mitigation. Led disaster forbearance operations and reduced backlog from 12,000 to fewer than 1,500 accounts within 3 months.

Served as a primary point of contact for borrowers experiencing mortgage delinquency and financial hardship. Managed a portfolio of 120 delinquent mortgage accounts and educated borrowers on loss mitigation options.

Led a team of up to 6 sales associates in a retail wireless environment, driving sales of mobile phones, accessories, and carrier plans. Built sales projections and strategies to maximize revenue.

Directed a team of up to 12 associates in a high-volume restaurant environment, overseeing daily operations and service quality. Managed customer and operational issues in real time.

Completed criminal justice coursework at Ivy Tech Community College.