At Carrington Mortgage Services, I led late-stage collections operations for mortgage accounts, directing a 50-person department and workforce operations for 120 employees. I also implemented a company-wide minimum payment matrix to standardize payment arrangements and reduce unnecessary escalation into Loss Mitigation.
As Supervisor, Single Point of Contact (SPOC) & Collections, I led disaster forbearance operations that reduced a backlog from 12,000 accounts to fewer than 1,500 within three months. I also designed job aids and training to improve servicing consistency, onboarding, and compliance.
Since 2018, I’ve supported residential and commercial real estate sales and client relationships as an Independent Real Estate Sales Associate. I’ve contributed to multi-million-dollar production while supporting clients throughout the sales process.
