Open to opportunities

Anggita Primanti Esthiningtyas

@anggitaprimantiesthi

I’m a Regulatory Operations and content moderation specialist focused on accurate compliance, safety, and high-quality review outcomes.

Indonesia

Message

What I'm looking for

I’m looking for a role in regulatory operations or trust & safety where I can review high volumes accurately, enforce platform policies, and drive continuous quality improvements while collaborating closely with stakeholders.

I’m a detail-oriented Regulatory Operations professional with hands-on experience in content review, compliance monitoring, and customer-facing operations. In my current role as a Regulator (Content Moderator & Compliance Specialist) for the Shopee Singapore Project under PT Vads Indonesia, I review and evaluate 100–1,000 listings daily, support operational review of 24,000–28,000 products daily, and take action on policy violations according to SOPs—escalating complex or high-risk cases when needed. I’m recognized for maintaining weekly quality scores above 95% and delivering consistent Green Zone performance.

Before this, I led daily customer service operations as a Team Leader at GraPARI Telkomsel, coaching and mentoring representatives, monitoring service quality, and managing escalated complaints to protect customer satisfaction. Earlier, as a Customer Service Representative, I used CRM systems to resolve inquiries and account-related issues efficiently while following company procedures. I bring the same accuracy, investigation mindset, and communication discipline across trust & safety operations, policy enforcement, and stakeholder escalation.

Experience

Work history, roles, and key accomplishments

Current

Regulator & Compliance Specialist

Current

PT Vads Indonesia

Apr 2025 - Present (1 year 5 months)

Review and evaluate Shopee Singapore product listings to ensure compliance with platform policies and guidelines. Handle 100–1,000 listings daily while maintaining weekly quality scores above 95% (Green Zone performance) and escalating high-risk cases for action.

Content Moderation Regulatory Compliance Policy Enforcement Trust and Safety Operations Quality Assurance Risk Assessment Escalation Handling

Team Leader - GraPARI

Telkomsel

Jan 2017 - Dec 2017 (11 months)

Led daily GraPARI Telkomsel customer service operations by monitoring team performance and supporting delivery of operational targets. Provided coaching and managed escalated customer complaints to improve service quality and customer satisfaction.

Team Leadership Customer Service Excellence Service quality Coaching and Mentoring Problem Solving Quality Assurance

Customer Service Representative

Telkomsel

Jan 2015 - Dec 2017 (2 years 11 months)

Provided customer support for Telkomsel products and services by resolving complaints and account-related issues efficiently. Used CRM systems to manage customer information and service requests while maintaining high customer satisfaction and compliance with company procedures.

Customer Service CRM Systems Complaint Resolution Account Issue Handling Customer Satisfaction Problem Solving Data Entry Documentation

HRD (Recruitment & Administration)

Bakpia Djava

Jan 2014 - Dec 2014 (11 months)

Assisted recruitment, onboarding, and employee administration activities, including maintaining HR records and documentation. Supported HR operational tasks and internal communications while handling employee data management and administrative reporting.

Recruitment support Onboarding and Support HR Documentation Data Management Internal Communications Administrative Operations Reports Record keeping Compliance Support