Anggita Primanti Esthiningtyas
@anggitaprimantiesthi
I’m a Regulatory Operations and content moderation specialist focused on accurate compliance, safety, and high-quality review outcomes.
What I'm looking for
I’m a detail-oriented Regulatory Operations professional with hands-on experience in content review, compliance monitoring, and customer-facing operations. In my current role as a Regulator (Content Moderator & Compliance Specialist) for the Shopee Singapore Project under PT Vads Indonesia, I review and evaluate 100–1,000 listings daily, support operational review of 24,000–28,000 products daily, and take action on policy violations according to SOPs—escalating complex or high-risk cases when needed. I’m recognized for maintaining weekly quality scores above 95% and delivering consistent Green Zone performance.
Before this, I led daily customer service operations as a Team Leader at GraPARI Telkomsel, coaching and mentoring representatives, monitoring service quality, and managing escalated complaints to protect customer satisfaction. Earlier, as a Customer Service Representative, I used CRM systems to resolve inquiries and account-related issues efficiently while following company procedures. I bring the same accuracy, investigation mindset, and communication discipline across trust & safety operations, policy enforcement, and stakeholder escalation.
Experience
Work history, roles, and key accomplishments
Regulator & Compliance Specialist
PT Vads Indonesia
Apr 2025 - Present (1 year 3 months)
Review and evaluate Shopee Singapore product listings to ensure compliance with platform policies and guidelines. Handle 100–1,000 listings daily while maintaining weekly quality scores above 95% (Green Zone performance) and escalating high-risk cases for action.
Team Leader - GraPARI
Telkomsel
Jan 2017 - Dec 2017 (11 months)
Led daily GraPARI Telkomsel customer service operations by monitoring team performance and supporting delivery of operational targets. Provided coaching and managed escalated customer complaints to improve service quality and customer satisfaction.
Customer Service Representative
Telkomsel
Jan 2015 - Dec 2017 (2 years 11 months)
Provided customer support for Telkomsel products and services by resolving complaints and account-related issues efficiently. Used CRM systems to manage customer information and service requests while maintaining high customer satisfaction and compliance with company procedures.
HRD (Recruitment & Administration)
Bakpia Djava
Jan 2014 - Dec 2014 (11 months)
Assisted recruitment, onboarding, and employee administration activities, including maintaining HR records and documentation. Supported HR operational tasks and internal communications while handling employee data management and administrative reporting.
Education
Degrees, certifications, and relevant coursework
Universitas Gadjah Mada
Associate Degree in Accounting (A.Md.), Accounting
2008 - 2015
Completed an Associate Degree in Accounting (A.Md.) at Universitas Gadjah Mada.
SMA Negeri 4 Surakarta
2005 - 2008
Completed secondary education at SMA Negeri 4 Surakarta from 2005 to 2008.
Availability
Location
Authorized to work in
Job categories
Skills
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