Open to opportunities

Jessica Alda

@jessicaalda

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Content moderator with 2.5 years' experience ensuring safe, policy-compliant platforms.

Indonesia

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What I'm looking for

I seek roles where I can apply content moderation expertise to maintain safe platforms, work with clear policies, meet productivity targets, and grow into trust & safety or moderation analyst positions.

I am a professional Content Moderator with 2.5 years of hands-on experience reviewing user-generated content across social media, video platforms, and community forums, ensuring compliance with platform and client policies while meeting strict accuracy and productivity targets.

I have experience reviewing over 2,000 pieces of content daily, performing 6-second reviews, securing platforms, identifying violations including hate speech, pornography, dangerous products and political or legal-content issues, and supporting customer service operations with multi-chat handling and fast, friendly resolution.

Experience

Work history, roles, and key accomplishments

Current

Content Moderator

Current

Transcosmos

Sep 2024 - Present (1 year)

Reviewed over 2,000 pieces of user-generated content daily across images, videos, and text to enforce platform policies, maintaining a 6-second review target and identifying hate speech, pornography, political content, and other violations.

Content Moderation Enforcement Platform Security Review Communication

Content Moderator

Transcosmos

Aug 2022 - Feb 2024 (1 year 6 months)

Monitored live product videos and posted content to ensure compliance with platform rules, identified violations such as hate speech, dangerous products, and redirected traffic, and managed time to meet throughput targets.

Content Moderation Compliance Time Management Platform Security Communication

Customer Service Rep

Teleperformance

Sep 2021 - Aug 2022 (11 months)

Resolved customer issues via chat, handling multi-chat sessions and meeting a target of ~60 chats per day while maintaining prompt, friendly responses to improve customer satisfaction.