RARina A
@rinaa
Trust & Safety operations specialist ensuring high-quality seller policy compliance at scale.
IndonesiaWhat I'm looking for
I am a Trust & Safety operations specialist with hands-on experience in high-volume e-commerce marketplace review environments, focused on seller policy compliance, brand approval, and product categorization. I consistently meet productivity and accuracy KPIs while following SOPs and structured, system-driven workflows.
At Shopee I review 800–1,000 seller listings daily, perform switched listing reviews, detect seller abuse across 1,000–1,500 listings, and manage 200–600 brand approval requests per day, escalating complex violations to reduce operational risk. I leverage tools like Shopee Review Portal, Google Workspace, and Microsoft Excel to maintain data accuracy and quality control.
I communicate effectively in Bahasa Indonesia and English, contribute to process improvements, and bring prior customer support and event operations experience that enhances cross-team collaboration and operational reliability.
Experience
Work history, roles, and key accomplishments
Trust & Safety Operations Specialist
Shopee
Mar 2025 - Present (10 months)
Reviewed 800–1,000 seller listings/day for policy compliance, performed switched listing reviews and seller abuse detection on 1,000–1,500 listings/day, and managed 200–600 brand approval requests daily while maintaining high accuracy and meeting productivity KPIs.
Customer Support Associate
Indomedia
Dec 2017 - Jan 2019 (1 year 1 month)
Provided chat and email support to 50–100 customers daily, resolved issues accurately and contributed to process improvements through collaborative problem-solving.
Event Support / Operations Assistant
Freelance
Managed administrative tasks, scheduling, vendor coordination and client communications for wedding events to ensure seamless event operations.
Education
Degrees, certifications, and relevant coursework
UIN Raden Mas Said Surakarta
Bachelor's Degree in Education, Education
Grade: 3.38
Completed a Bachelor's Degree in Education with a focus on foundational pedagogical studies and classroom methodologies; achieved a GPA of 3.38.
Tech stack
Software and tools used professionally
Availability
Location
IndonesiaAuthorized to work in
Social media
Job categories
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