Open to opportunities

Ange Semahoro

@angesemahoro

Message

Results-driven sales and customer experience professional with 5+ years experience.

United Kingdom

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a results-driven sales and customer experience professional with over five years of experience in the energy and FMCG sectors. My expertise lies in sales coordination, client retention, complaint resolution, and data-driven process improvements. I have a proven track record of leading successful marketing campaigns, optimizing customer journeys, and enhancing operational efficiency.

Currently, I work as a Sales Coordinator at Diamond Box, where I process and track customer orders accurately using CRM systems. My role involves preparing quotations, agreements, and client documentation to support the sales team, as well as resolving order-related discrepancies in collaboration with customers and internal teams. Previously, I have held positions that allowed me to build and maintain key client relationships, analyze market trends, and deliver multi-channel customer support, ensuring compliance with regulatory requirements.

Experience

Work history, roles, and key accomplishments

Current

Sales Coordinator

Current

Diamond Box

Mar 2025 - Present (4 months)

Processed and tracked customer orders accurately using CRM and other management systems. Prepared quotations, agreements, and client documentation to support the sales team.

CRM Order Management Sales Support Logistics Coordination Customer Service

Marketing & Sales Coordinator

Jibu

Jul 2024 - Dec 2024 (5 months)

Negotiated terms and contracts, contributing to increased profitability. Led marketing campaigns that delivered a 10% increase in sales.

Marketing Campaigns Client Relationship Management Project Delivery

Customer Experience Specialist

Shell Energy

Sep 2022 - Mar 2024 (1 year 6 months)

Delivered multi-channel customer support, from billing to metering services. Maintained expert knowledge of regulatory requirements and ensured all complaints handling and customer interactions were compliant and risk-aware, avoiding an ombudsman case.

Customer Support Regulatory Compliance Complaint Handling Project Management Customer Experience

Billing Specialist

Coop Energy

Jul 2019 - Oct 2019 (3 months)

Generated and ensured timely dispatch of invoices in line with contract terms. Maintained accurate customer records and supported monthly cash collection forecasts.

Invoicing Financial Forecasting

Education

Degrees, certifications, and relevant coursework

Coventry University

BSc (Hons), Biomedical Science

Studied Biomedical Science, gaining a comprehensive understanding of biological and medical principles. Developed strong analytical and research skills through coursework and practical applications.

Dudley College of Technology

BTEC Level 3, Applied Science

Completed the BTEC Level 3 in Applied Science, focusing on practical scientific skills and theoretical knowledge. This program provided a strong foundation in various scientific disciplines.