Andrew Marlow

As a Customer Services Coordinator, I respond to customer inquiries, resolve complaints, process orders, and collaborate with internal departments to ensure customer satisfaction. I consistently achieve performance targets and monitor customer feedback to enhance service delivery.

In my role as Project Delivery Coordinator, I established new processes and workflows for a new department, negotiated with stakeholders, and collaborated with engineers to improve service delivery. I reported progress to senior leadership and eliminated a backlog of cancellations, saving significant costs.

I managed the planning and implementation of customer orders for various solutions, ensuring timely delivery and successful project execution. I partnered with customers and suppliers, responded to escalations, and negotiated SLA reductions, receiving excellent feedback from senior management.

As a Delivery Coordinator, I liaised with customers and suppliers to manage projects for major clients, ensuring timely installations and addressing any issues. I focused on process improvements to enhance order management performance and collaborated with project managers to meet deadlines.

In my role as Client Relationship Manager, I partnered with suppliers to provide office equipment, managed B2B and B2C sales, and attended customer sites to ensure project success. I focused on customer escalations and maintaining high standards in project execution.

As a Community Engagement Officer, I represented the council in complex cases, assisting asylum seekers and refugees with housing and job hunting. I maintained internal databases and reported to senior figures within the local authority.

Pursuing AS levels in Physics, Maths, Product Design, and Computing, demonstrating a strong foundation in STEM subjects.

Currently studying for certifications in Prince 2, Scrum Master, and Lean 6 Sigma, focusing on project management and process improvement methodologies.

Grade: Merit

Completed a Level 3 extended Diploma for I.T Practitioners with a Merit grade, alongside Level 2 qualifications in Microsoft Office.

Achieved Level 2 qualifications in Microsoft Office, enhancing skills in essential software applications.