Open to opportunities

Caitlyn Swift

@caitlynswift

Message

I am an adaptable behavioral health technician focused on client-centered outcomes.

United States

Message

What I'm looking for

I seek a collaborative, client-focused role in behavioral health or education where I can apply ABA, data-driven interventions, and strong communication to improve outcomes and grow professionally within a supportive team.

I am an adaptable, customer-focused professional with experience across behavioral health, education, and customer service. I communicate effectively, stay organized in fast-paced environments, and prioritize reliability and accuracy in my work.

As a Registered Behavior Technician, I develop and implement behavior intervention plans that reduce challenging behaviors and teach functional living skills using Applied Behavior Analysis. I collect and analyze behavioral data to refine treatment plans and drive measurable progress toward increased client independence.

In customer-facing roles I consistently met and exceeded KPIs, trained team members on escalation best practices, and implemented strategies that improved customer satisfaction. My background in education includes creating engaging lesson plans that improved student learning outcomes by 20% and supporting classroom management and parent communication.

I bring strong technical and administrative skills—including data entry, CRM use, HIPAA compliance, and remote collaboration—and I am committed to collaborative, data-driven care that supports client growth and team effectiveness.

Experience

Work history, roles, and key accomplishments

Current

Registered Behavior Technician

Current

Wellspring Learning Center

Jul 2025 - Present (2 months)

Developed and implemented behavior intervention plans that reduced challenging behaviors and increased client skill acquisition. Collected and analyzed behavioral data to refine treatment plans and improve outcomes.

Applied Behavior Analysis Behavior Plans Data Collection

Registered Behavior Technician

Kaleidoscope Behavior Analysis and Therapy

Mar 2024 - Apr 2025 (1 year 1 month)

Implemented behavior intervention plans and ABA techniques to decrease challenging behaviors and increase independence for clients with ASD. Collaborated with multidisciplinary teams and used behavioral data to target interventions and improve progress.

Applied Behavior Analysis Behavior Plans Data Collection Treatment Planning

Customer Service

Joanns Fabric and Crafts

Oct 2019 - Nov 2020 (1 year 1 month)

Consistently met and exceeded KPIs including average call handling and first-call resolution while maintaining accurate customer records. Trained team members on escalations and implemented a customer service strategy that improved satisfaction and reduced escalations.

Customer Service Call Center KPI Tracking Escalation Management CRM Training Data Entry

Assistant Teacher

NorthWest Tennessee Economic Development Council

Implemented engaging lesson plans that improved student engagement and supported classroom management. Collaborated on curriculum development, communicated student progress to parents, and maintained organized classroom materials.

Lesson planning Classroom Management Curriculum Development Organization