Open to opportunities

Allana Cesarone

@allanacesarone

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Reliable customer service professional with 5+ years of experience.

United States

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What I'm looking for

I am looking for a role that values empathy and communication, with opportunities for growth.

I am a dedicated customer service professional with over five years of experience supporting diverse clients in educational, behavioral health, and service-based environments. My journey has equipped me with strong interpersonal skills and a proven ability to manage high-stress situations with a positive attitude. I pride myself on my ability to provide high-quality support both in person and remotely, ensuring that every client feels valued and understood.

Throughout my career, I have held various roles that have honed my skills in communication, time management, and customer-focused service. As a Registered Behavior Technician, I provided client-centered support services, fostering trust and rapport with families and children. My experience as a Preschool Teacher allowed me to develop lesson plans and manage classroom logistics, while my time as a Merchandise Associate at HomeGoods taught me the importance of delivering exceptional customer service in a fast-paced retail environment.

I am eager to contribute my skills and experience in a remote setting, where I can continue to make a positive impact on clients' lives while maintaining a high standard of service.

Experience

Work history, roles, and key accomplishments

Current

Registered Behavior Technician (RBT)

Current

You & Us ABA Services

Sep 2024 - Present (11 months)

Provided client-centered support services for families and children, fostering trust and professional rapport. Maintained detailed records and documentation daily using digital systems, ensuring updates and accuracy.

Record keeping Communication

Preschool Teacher

Pride & Joy Learning Center

Aug 2022 - Jun 2024 (1 year 10 months)

Communicated regularly with parents to provide updates and address concerns, ensuring satisfaction and engagement. Developed lesson plans and managed classroom logistics while adapting to changing needs.

Lesson planning Classroom Management Parent engagement Google Docs

Merchandise Associate

HomeGoods

Aug 2020 - Jun 2021 (10 months)

Delivered exceptional customer service by resolving concerns, answering questions, and ensuring a positive shopping experience. Managed merchandise organization, inventory tracking, and store presentation.

Customer Service Merchandise Organization Retail Operations Problem Solving

Child Caretaker

Haynes Family

Apr 2019 - Jul 2020 (1 year 3 months)

Provided support to a special needs child with a focus on safety, communication, and daily routine. Communicated with parents regarding progress, needs, and changes in routine.

Communication Scheduling

Front Desk Receptionist

LA Fitness

Mar 2018 - Aug 2019 (1 year 5 months)

Handled customer inquiries, resolved account issues, and processed payments efficiently. Managed multi-line phone systems and coordinated appointments and tour schedules.

Customer Service Payment Processing Multi Line Phone Systems Scheduling Account Management

Education

Degrees, certifications, and relevant coursework

Broward College

Associate of Science, Biology

2024 -

Currently pursuing an Associate of Science in Biology, focusing on foundational biological concepts and scientific methodologies. Developing strong analytical and problem-solving skills through coursework.