Open to opportunities

Heaven Simpson

@heavensimpson

Message

Reliable remote customer support professional skilled in communication, problem-solving, and documentation.

United States

Message

What I'm looking for

I am seeking a remote, work-from-home customer support role where I can apply strong communication, documentation, and problem-solving skills in a collaborative, reliable environment.

I am a personable customer service professional with experience supporting clients and teams across healthcare, education, retail, and hospitality. I excel at phone, chat, and email support, accurate data entry, and resolving issues independently in fast-paced or remote environments.

My background includes behavioral support, retail sales and cashiering, and contract remote customer support where I documented interactions, maintained confidentiality, and collaborated with families and supervisors. I am pursuing a BA in Art History and hold current CPR certification, seeking a remote work-from-home position that values reliability and strong communication.

Experience

Work history, roles, and key accomplishments

Current

Behavioral Technician

Current

Maxim Healthcare

Nov 2022 - Present (3 years 3 months)

Provided one-on-one behavioral and educational support, documented client progress using digital systems, and communicated with families and supervisors while maintaining confidentiality.

Confidentiality Communication With Families Time Management

Sales Floor Associate

Floor & Decor

Aug 2023 - Dec 2023 (4 months)

Assisted customers, processed transactions, maintained inventory, and delivered consistent customer service in a high-volume retail environment from Aug 2023 to Dec 2023.

Customer Service Cashiering Inventory Management Sales Support Multitasking Retail Operations

Remote Customer Support Rep

Unknown

Handled customer inquiries via phone, chat, and email; documented interactions accurately and resolved issues efficiently while working independently in a remote environment.