Andrea Langley

Promoted to Director of Operations at a coaching, media, and corporate-training company, leading a 12–13 person cross-functional contractor team and owning end-to-end operational systems across multiple training products and the annual summit. Led CRM migration and built an integrated operational tech stack to support customer purchasing through fulfillment.

Managed operations and HR support for up to six clients concurrently, including administrative functions, project management, and customer correspondence. Led marketing and advertising initiatives, launched a coaching product through operational/accounting processes, and developed performance management practices including 360 reviews and 9-box evaluations.

Coordinated HR and compliance by monitoring compliance outcomes, addressing non-compliant trends, and ensuring Joint Commission compliance through a company-wide license and certification tracking system. Managed HR functions such as offer letters, onboarding, license verifications, and new hire orientations, collaborating with the Culture Director to support exit interview completion.

Supported the President and outside sales manager while implementing a sales calendar and CRM to transition the organization from paper records to electronic records. Managed a team of five inside sales representatives handling 200 wholesale accounts and created an organization-wide performance evaluation and management system.

Earned a Bachelor of Business Administration with a focus on HR Management in 2019.